Channel Pro

Channel Pro – Nawaloka Hospitals PLC

Job Overview

Nawaloka Hospitals PLC is inviting applications for the position of Channel PRO. This role is ideal for courteous, energetic, and customer-focused individuals who are passionate about delivering exceptional patient service. The successful candidate will coordinate doctor channelling services, manage patient appointments, and ensure a seamless experience for patients and visitors while maintaining the highest standards of customer care.

Job Category: Customer Service & BPO, Private Jobs

Position Details

Job Title: Channel PRO
Company: Nawaloka Hospitals PLC
Job Location: Colombo District, Sri Lanka
Work Location: Colombo
Employment Type: Full-Time
Industry: Healthcare / Customer Service

Company Overview

Nawaloka Hospitals PLC is one of Sri Lanka’s leading private healthcare institutions, providing world-class medical services through advanced technology, experienced healthcare professionals, and exceptional patient care. With a strong commitment to service excellence, Nawaloka continues to offer rewarding career opportunities for professionals dedicated to delivering outstanding healthcare experiences.

Qualifications & Experience

• Successfully completed the G.C.E. Advanced Level (A/L) examination.
• A Diploma or Certificate in Customer Service, Front Office Management, Healthcare Administration, or a related field will be an added advantage.
• Minimum 1 year of experience in customer service, front office operations, call centre services, or hospital channelling.
• Excellent communication and interpersonal skills in English and Sinhala.
• Proficiency in Tamil will be considered an added advantage.
• Computer literacy with proficiency in Microsoft Word, Microsoft Excel, and email communication.
• Familiarity with Hospital Information Systems (HIS) and appointment or channelling systems is desirable.
• Strong customer service orientation with a professional, patient, and courteous approach.
• Ability to multitask, work under pressure, and manage high patient volumes.
• Professional appearance and grooming standards.

Key Responsibilities

• Assist patients with doctor channelling, appointment bookings, and related inquiries.
• Manage appointment scheduling, rescheduling, cancellations, and confirmations accurately.
• Provide information regarding doctor availability, clinic schedules, consultation fees, and channelling procedures.
• Handle telephone calls, walk-in inquiries, emails, and online appointment requests professionally.
• Coordinate with consultants, nursing staff, cashiers, and other departments to ensure smooth patient flow.
• Maintain accurate patient information, appointment records, and related documentation.
• Support cashiering or payment-related activities associated with doctor channelling when required.
• Resolve routine patient concerns and escalate complex issues appropriately.
• Ensure compliance with hospital policies, service standards, and patient confidentiality requirements.

Required Skills

• Customer Service
• Patient Relations
• Appointment Scheduling
• Hospital Channelling
• Front Office Operations
• Hospital Information Systems (HIS)
• Microsoft Office
• Communication Skills
• Telephone Etiquette
• Complaint Resolution
• Record Management
• Multitasking
• Time Management
• Attention to Detail
• Teamwork

Salary & Benefits

• Attractive remuneration package.
• Opportunity to work with one of Sri Lanka’s leading private hospitals.
• Professional training and career development opportunities.
• Supportive and collaborative working environment.
• Long-term career growth within the healthcare industry.

How to Apply

Interested candidates should send their updated CV to the following email address:

Email: recruitment@nawaloka.com

Please mention “Channel PRO” in the subject line of your email.

Important Notes

• The position is based in Colombo, Colombo District, Sri Lanka.
• Candidates with previous experience in hospital channelling, front office operations, or customer service will be given preference.
• Familiarity with Hospital Information Systems (HIS) and appointment management systems is considered an added advantage.
• Ensure your application includes all relevant educational qualifications and work experience.
• Only shortlisted candidates will be contacted for the recruitment process.