Junior Executive | Executive (Credit Care)

Junior Executive | Executive (Credit Care) – SLT Mobitel

Job Overview

SLT-MOBITEL is inviting applications from energetic and target-driven individuals for the position of Junior Executive / Executive – Credit Care. This role focuses on managing customer credit accounts, following up on overdue payments, handling customer communication, and ensuring timely recovery of outstanding balances while maintaining strong customer relationships.

Position Details

• Position: Junior Executive / Executive – Credit Care
• Company: SLT-MOBITEL
• Job Category: Banking & Finance, Customer Service & BPO, Sales & Marketing, Private Jobs
• Location: Sri Lanka (Head Office – Colombo)
• Employment Type: Full-Time
• Application Mode: Email Application

Company Overview

SLT-MOBITEL is Sri Lanka’s national ICT and telecommunications service provider, offering mobile, broadband, fixed-line, and enterprise communication solutions. The organization is known for its strong financial discipline, customer service excellence, and commitment to digital transformation across Sri Lanka.

Qualifications & Experience

• G.C.E. Advanced Level (A/L) qualification with a Diploma in Management, Finance, or related field
• Bachelor’s degree in Management or Finance will be an added advantage
• Minimum 1–2 years of experience in credit control, debt recovery, or related financial/customer service field
• Experience in credit operations or customer service is preferred
• Strong communication skills in English and Sinhala

Key Responsibilities

• Contact customers regarding overdue payments and ensure timely recovery of dues
• Monitor and follow up on outstanding accounts within assigned timelines
• Handle customer inquiries and correspondence related to billing and credit matters
• Review delayed accounts and recommend appropriate credit actions
• Negotiate repayment plans and follow up on commitments
• Maintain strong customer relationships while ensuring collection targets are met
• Achieve assigned monthly recovery and collection targets
• Ensure compliance with company credit policies and procedures

Required Skills

• Strong communication and negotiation skills
• Customer handling and relationship management ability
• Ability to meet targets and work under pressure
• Analytical and problem-solving skills
• High level of professionalism and confidentiality
• Teamwork and multitasking ability
• Basic computer literacy (MS Office tools)

Salary & Benefits

• Competitive remuneration package based on experience
• Performance-based incentives (where applicable)
• Opportunity to work with Sri Lanka’s leading telecom organization
• Career growth in finance, credit management, and customer operations
• Structured and professional working environment

How to Apply

Interested candidates should send their updated CV to:

Email: careers@mobitel.lk

Please mention the position “Junior Executive / Executive – Credit Care” in the subject line.

Important Notes

• Only shortlisted candidates will be contacted
• Applicants must ensure all information provided is accurate
• Experience in credit control or customer service is an advantage
• The company reserves the right to shortlist based on qualifications and experience
• Late applications will not be considered