Customer Service Internship

Customer Service Internship – SLT Mobitel

Job Overview

SLT-MOBITEL is inviting applications from motivated and enthusiastic individuals for the position of Customer Service Internship. This internship provides hands-on experience in customer service operations, real-time customer interaction, and professional workplace training within Sri Lanka’s leading telecommunications organization.

Position Details

• Position: Customer Service Internship
• Company: SLT-MOBITEL
• Job Category: Customer Service & BPO, Internships, Private Jobs, Telecommunications
• Location: Sri Lanka
• Employment Type: Internship (8 Months)
• Internship Allowance: LKR 1,250 per day
• Application Mode: Online Application
• Application Deadline: Within 10 days of advertisement

Company Overview

SLT-MOBITEL is Sri Lanka’s national ICT and telecommunications provider, formed through the unification of SLT and Mobitel. The company is a digital technology leader in Sri Lanka, offering mobile, broadband, and enterprise services. It is committed to innovation, customer experience excellence, and developing young talent through structured internship programs.

Qualifications & Experience

• G.C.E. O/L: Minimum 6 passes including Sinhala/Tamil, English Language, and Mathematics with 3 credit passes in one sitting
• G.C.E. A/L results or awaiting university entrance will be an added advantage
• Strong interest in customer service and communication roles
• Basic computer literacy and digital awareness
• Fresh candidates are encouraged to apply

Key Responsibilities

• Handle customer inquiries and provide service support
• Assist in resolving customer issues efficiently and professionally
• Support customer service operations at SLT service centers
• Maintain accurate records of customer interactions
• Deliver quality customer experience in a fast-paced environment
• Follow operational guidelines and service standards

Required Skills

• Strong communication skills in Sinhala, Tamil, and English
• Customer service mindset and positive attitude
• Basic IT and computer literacy
• Ability to work in a team environment
• Willingness to learn and adapt quickly
• Good interpersonal and problem-solving skills

Internship Program Details

• Duration: 8 months
• Work Schedule: Up to 6 days per week (based on assignment)
• Training: On-the-job training at SLT customer service centers
• Certification: Internship completion certificate will be awarded upon successful completion

Salary & Benefits

• Daily allowance of LKR 1,250
• Practical industry exposure in a leading telecom company
• Professional customer service training
• Opportunity to develop communication and workplace skills
• Potential career growth within the telecom sector

How to Apply

Send your application to careers.slt.lk

Applicants must submit:

• Updated CV
• Scanned copies of educational certificates
• Relevant supporting documents

Important Notes

• Only online applications will be accepted
• Applications without supporting documents will be rejected
• Only shortlisted candidates will be contacted
• Applicants must ensure all information is accurate
• Late submissions will not be considered
• Selection will be based on eligibility and assessment criteria