Contact Center Intern

Contact Center Intern – SLT Mobitel

Job Overview

SLT-MOBITEL is inviting applications from energetic and motivated individuals for the position of Contact Center Intern. This internship offers hands-on experience in customer service operations, real-time customer interactions, communication handling, and exposure to the fast-paced telecom industry.

Position Details

• Position: Contact Center Intern
• Company: SLT-MOBITEL
• Job Category: Customer Service & BPO, Internships, Private Jobs, Telecommunications
• Location: Sri Lanka
• Employment Type: Internship
• Application Mode: Online Application (Career Portal)
• Age Limit: Below 30 years

Company Overview

SLT-MOBITEL is Sri Lanka’s national ICT and telecommunications service provider, delivering mobile, broadband, fixed-line, and enterprise solutions. The organization is a leading digital technology provider in Sri Lanka, committed to innovation, customer experience, and digital transformation.

Qualifications & Experience

• G.C.E. O/L: Minimum 6 passes including 3 credits in Sinhala, Tamil, or English and Mathematics (within two sittings)
• London O/L: Minimum 6 passes including Mathematics and English (one sitting preferred)
• G.C.E. A/L or London A/L: Minimum 3 passes in one sitting
• Strong computer literacy and tech-savvy mindset
• Ability to communicate effectively in Sinhala, Tamil, and English (minimum proficiency in 2 languages required)
• Fresh candidates are encouraged to apply

Key Responsibilities

• Handle inbound and outbound customer interactions professionally
• Assist customers with service-related inquiries and support requests
• Provide accurate information and ensure quality customer experience
• Maintain proper documentation of customer interactions
• Support service improvement through feedback and communication
• Work in a fast-paced contact center environment

Required Skills

• Strong communication skills in Sinhala, Tamil, and English
• Customer service orientation and positive attitude
• Basic computer and system handling skills
• Ability to work under pressure
• Teamwork and interpersonal skills
• Quick learning and adaptability

Salary & Benefits

• Attractive daily internship allowance
• Hands-on industry experience in a leading telecom organization
• Exposure to real-time customer service operations
• Opportunity to develop communication and professional skills
• Equal opportunity and inclusive work environment
• Career development opportunities within the telecom sector

How to Apply

Send your application to careers.slt.lk

Applicants are required to submit:

• Updated CV
• Recent passport-size photograph
• Educational certificates
• Birth certificate and other relevant documents

Important Notes

• Only shortlisted candidates will be contacted
• Applicants must ensure all information provided is accurate
• Multilingual communication ability is mandatory
• Age must be below 30 years
• Incomplete applications may be rejected
• Selection will be based on eligibility criteria and assessment results