Executive | Junior Executive

Executive | Junior Executive – Credit Care (Enterprise) – SLT Mobitel

Job Overview

SLT-MOBITEL is inviting applications from dynamic and result-oriented individuals for the position of Executive / Junior Executive – Credit Care (Enterprise). This role focuses on managing enterprise customer credit collections, recovering overdue payments, handling customer communication, and ensuring timely settlement of outstanding accounts while maintaining strong customer relationships.

Position Details

• Position: Executive / Junior Executive – Credit Care (Enterprise)
• Company: SLT-MOBITEL
• Job Category: Customer Service & BPO, Banking & Insurance, Sales & Marketing, Private Jobs
• Location: Sri Lanka (Head Office – Colombo)
• Employment Type: Full-Time
• Application Mode: Email Application

Company Overview

SLT-MOBITEL is Sri Lanka’s national ICT and telecommunications service provider, delivering fixed-line, mobile, broadband, and enterprise communication solutions. The organization is committed to financial discipline, operational excellence, and delivering high-quality customer service across its enterprise and retail segments.

Qualifications & Experience

• Passed G.C.E. Advanced Level (A/L) examination OR Diploma in Management, Finance, or related field
• Bachelor’s degree in Management or Finance is an added advantage
• Minimum 1–2 years of experience in credit control, debt recovery, or related financial/customer service roles
• Experience in credit functions or customer service will be an advantage
• Strong communication skills in English and Sinhala

Key Responsibilities

• Contact customers with overdue payments and ensure timely recovery of outstanding amounts
• Follow up on pending payments and maintain accurate records of collections
• Handle customer inquiries and correspondence related to billing and payments
• Review overdue accounts and determine appropriate credit control actions
• Negotiate payment plans and settlements with customers
• Achieve assigned monthly collection targets
• Maintain strong customer relationships while ensuring compliance with credit policies
• Coordinate with internal departments for account resolution and reporting

Required Skills

• Strong communication and negotiation skills
• Customer handling and relationship management ability
• Problem-solving and analytical thinking
• High level of professionalism and confidentiality
• Ability to work under pressure and meet targets
• Teamwork and coordination skills
• Basic computer literacy (MS Office and reporting tools)

Salary & Benefits

• Competitive remuneration package based on experience
• Performance-based incentives (where applicable)
• Opportunity to work in a leading national telecom organization
• Career growth in finance, credit management, and enterprise operations
• Structured and professional working environment

How to Apply

Interested candidates should send their updated CV to:

Email: careers@mobitel.lk

Please mention the position “Executive / Junior Executive – Credit Care (Enterprise)” in the subject line of the email.

Important Notes

• Only shortlisted candidates will be contacted
• Applicants must ensure all details provided are accurate
• Experience in credit control or debt recovery is preferred
• The organization reserves the right to shortlist based on qualifications and experience
• Late applications may not be considered