Head of Operation – Lanka Hospitals Corporation PLC

Head of Operation – Lanka Hospitals Corporation PLC

Job Overview

Job Title: Head of Operations
Company: Lanka Hospitals Corporation PLC
Location: Colombo District, Sri Lanka
Job Type: Full-Time
Industry: Healthcare Management / Hospital Operations

Lanka Hospitals Corporation PLC is seeking an experienced and results-driven Head of Operations to lead and oversee the end-to-end operational functions of the organization. This senior leadership role is responsible for ensuring operational excellence, seamless service delivery, efficiency improvements, and an exceptional patient and customer experience across all non-clinical and service departments.

Position Details

Position: Head of Operations
Organization: Lanka Hospitals Corporation PLC
Work Location: Colombo District, Sri Lanka
Employment Type: Full-Time

The successful candidate will play a key strategic leadership role in driving operational efficiency, service quality, regulatory compliance, and continuous improvement initiatives across the hospital group while supporting organizational growth and transformation objectives.

Company Overview

Lanka Hospitals Corporation PLC is one of Sri Lanka’s leading private healthcare providers, offering world-class medical services through advanced healthcare facilities, highly qualified medical professionals, and internationally recognized quality standards. Located in Colombo, the hospital is committed to delivering exceptional patient care, operational excellence, and innovative healthcare solutions while maintaining its reputation as one of the country’s most trusted healthcare institutions.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Engineering, Healthcare Management, or a related field.
• Master’s Degree (MBA or equivalent) will be a distinct advantage.
• Minimum 10–15 years of progressive experience in operations management.
• At least 5 years of experience in a senior leadership or management role.
• Proven experience managing large-scale, multi-functional operations within healthcare or complex service environments.
• Strong background in overseeing non-clinical operations including:
  • Facilities Management
  • Engineering Services
  • Security Operations
  • Housekeeping Services
  • Transport Management
  • Patient Service Functions
• Demonstrated experience in customer experience and service excellence initiatives.
• Strong understanding of operational KPIs, process improvement methodologies, and service quality standards.
• Excellent leadership, stakeholder management, and communication skills.
• Proven ability to lead large teams in a fast-paced environment.

Key Responsibilities

• Lead and enhance patient-facing service operations including customer care, admissions, call centre, OPD, and IP services.
• Oversee operational efficiency and quality standards across facilities, engineering, security, fire and safety, transport, housekeeping, and food & beverage service units.
• Provide strategic and operational leadership for all non-clinical and service functions.
• Ensure seamless integration and coordination of services to deliver exceptional patient and customer experiences.
• Drive organization-wide operational excellence and productivity initiatives.
• Implement continuous improvement programs to optimize service delivery and operational performance.
• Ensure compliance with regulatory requirements, healthcare standards, and organizational policies.
• Monitor operational KPIs and develop strategies to improve efficiency and effectiveness.
• Lead resource optimization initiatives while maintaining high-quality service delivery.
• Introduce innovative practices and process improvements to strengthen operational performance.

Required Skills

• Strategic operations management expertise.
• Strong leadership and people management capabilities.
• Healthcare administration and service management knowledge.
• Operational planning and execution skills.
• Customer experience and service excellence focus.
• Business process improvement and change management skills.
• KPI monitoring and performance management expertise.
• Excellent communication, negotiation, and stakeholder management abilities.
• Problem-solving and analytical thinking skills.
• Decision-making and organizational leadership capabilities.

Salary & Benefits

• Competitive executive-level remuneration package.
• Opportunity to lead operations within one of Sri Lanka’s premier private healthcare institutions.
• Exposure to large-scale healthcare management and transformation initiatives.
• Professional growth and leadership development opportunities.
• Collaborative and high-performance working environment.
• Opportunity to drive strategic improvements and operational excellence.

How to Apply

Interested candidates are invited to submit their updated CV along with a brief cover letter highlighting their suitability for the role.

Email: careers@lankahospitals.com

Employer Address:
Lanka Hospitals Corporation PLC
No. 578, Elvitigala Mawatha,
Colombo 05, Sri Lanka

Telephone: 011 543 8532

Applicants are encouraged to submit their applications as early as possible.

Important Notes

• This is a senior leadership position requiring extensive operational management experience.
• Experience in healthcare operations or complex service industry environments is highly preferred.
• A Master’s Degree (MBA or equivalent) will be considered an added advantage.
• Only shortlisted candidates will be contacted for the next stage of the recruitment process.
• Applicants should include a cover letter highlighting their suitability for the role.
• Strong expertise in service excellence, operational efficiency, and stakeholder management is essential.
• Early applications are encouraged due to the competitive nature of this position.