Coordinator (Fertility Centre) – Ninewells Hospital (Pvt) Ltd

Coordinator (Fertility Centre) – Ninewells Hospital (Pvt) Ltd

Job Overview

Job Title: Coordinator (Fertility Centre)
Company: Ninewells Hospital (Pvt) Ltd
Location: Colombo District, Sri Lanka
Job Type: Full-Time
Industry: Healthcare / Fertility Services / Hospital Administration

Ninewells Hospital (Pvt) Ltd is seeking a dedicated and customer-focused Coordinator for its Fertility Centre. This role is ideal for individuals who excel in patient coordination, communication, and healthcare administration. The successful candidate will serve as the primary point of contact for fertility patients while ensuring seamless communication between patients, doctors, nurses, and laboratory staff.

Position Details

Position: Coordinator (Fertility Centre)
Organization: Ninewells Hospital (Pvt) Ltd
Work Location: Colombo District, Sri Lanka
Employment Type: Full-Time

The Coordinator will play a vital role in supporting fertility treatment services by guiding patients through their treatment journey, addressing inquiries, scheduling appointments, and ensuring a positive patient experience throughout the process.

Company Overview

Ninewells Hospital (Pvt) Ltd is one of Sri Lanka’s leading private healthcare institutions specializing in Obstetrics, Gynaecology, Paediatrics, Neonatology, Fertility Care, and Women’s Health Services. Situated in Narahenpita, Colombo, the hospital is renowned for delivering exceptional patient care, advanced medical services, and innovative fertility treatment solutions. With a strong commitment to women’s and child healthcare, Ninewells continues to be a trusted healthcare provider in Sri Lanka.

Qualifications & Experience

• Age above 25 years.
• Minimum 2–3 years of experience in a similar coordination, customer service, healthcare administration, or patient relations role.
• Willingness to work on a roster basis.
• Excellent communication skills in English and Sinhala.
• Proficiency in Tamil will be a distinct advantage.
• Strong interpersonal and relationship management skills.
• Pleasant personality with a positive attitude.
• Excellent listening and problem-solving abilities.
• Ability to work long hours when required.
• Service-oriented mindset with a strong commitment to patient satisfaction.

Key Responsibilities

• Act as the primary point of contact for Fertility Centre patients.
• Guide patients through treatment plans and appointment processes.
• Answer patient inquiries and provide accurate information regarding services.
• Coordinate communication between doctors, nurses, laboratory staff, and patients.
• Schedule and manage appointments efficiently.
• Ensure a smooth and positive patient experience throughout the treatment journey.
• Maintain accurate patient records and confidential information.
• Support administrative and operational activities of the Fertility Centre.
• Assist in resolving patient concerns in a professional and timely manner.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and patient care abilities.
• Interpersonal and relationship-building skills.
• Organizational and multitasking capabilities.
• Active listening and problem-solving skills.
• Time management and attention to detail.
• Ability to work effectively in a multidisciplinary healthcare environment.
• Professionalism, empathy, and confidentiality.

Salary & Benefits

• Attractive remuneration package based on qualifications and experience.
• Opportunity to work with a leading fertility and women’s healthcare provider.
• Professional growth and career advancement opportunities.
• Exposure to modern healthcare and fertility treatment services.
• Supportive and collaborative work environment.
• Training and development opportunities within a reputable healthcare institution.

How to Apply

Interested candidates are invited to submit their updated CV via email or apply through the company’s online recruitment portal.

Email: careers@ninewellshospital.lk

Please mention “Coordinator (Fertility Centre)” in the subject line of your email application.

Employer Address:
Ninewells Hospital (Pvt) Ltd
55/1, Kirimandala Mawatha,
Narahenpita, Colombo 05, Sri Lanka

Telephone: +94 11 204 9977

Important Notes

• Candidates must be willing to work on a roster-based schedule.
• Fluency in English and Sinhala is mandatory.
• Tamil language proficiency will be considered an added advantage.
• Previous experience in healthcare administration, patient coordination, or customer service roles is preferred.
• Only shortlisted candidates will be contacted for interviews.
• Applications submitted with relevant experience and qualifications will receive priority consideration.
• Early applications are encouraged.