Junior Executive (Call Center)

Junior Executive (Call Center) – HNB General Insurance Limited

Job Overview

HNB General Insurance Limited is seeking applications for the position of Junior Executive – Call Center under the Customer Service & Telemarketing Division. The role focuses on managing inbound call center operations, supporting team performance, and delivering excellent customer service.

Position Details

Job Title: Junior Executive – Call Center
Company: HNB General Insurance Limited
Division: Customer Service & Telemarketing Division
Industry: Insurance & Financial Services

Key Responsibilities

• Supervise and support daily operations of the inbound call center.
• Monitor team performance and ensure service level targets are achieved.
• Coach, mentor, and motivate team members to provide exceptional customer service.
• Handle customer escalations and resolve complex customer inquiries.
• Monitor:
  • Attendance.
  • Productivity.
  • Quality standards.
• Prepare operational reports and coordinate with internal stakeholders.
• Ensure compliance with company policies and service standards.

Requirements

Ideal candidates should possess:

• Minimum 2 years of experience in:
  • Call Center operations.
  • Customer Service environment.
• Previous experience as a:
  • Team Leader.
  • Supervisor.

  will be an added advantage.

• Excellent communication and interpersonal skills.
• Strong:
  • Leadership skills.
  • Problem-solving abilities.
  • Decision-making skills.
• Ability to work under pressure in a fast-paced environment.
• Proficiency in Tamil language will be an added advantage.

Key Skills

• Call Center Operations
• Customer Service Management
• Team Supervision
• Communication Skills
• Problem Solving
• Leadership
• Customer Relationship Management
• Report Preparation

How to Apply

Interested candidates should send their CV including contact details of two non-related referees to:

careers@hnbgeneral.com

Applications should be submitted within 14 days of this advertisement.

Company: HNB General Insurance Limited
Regulated by: Insurance Regulatory Commission of Sri Lanka (IRCSL)

Only shortlisted candidates will be contacted.