Senior Customer Care Executives – Sampath Bank

Senior Customer Care Executives – Sampath Bank

Job Overview

Sampath Bank PLC is hiring Senior Customer Care Executives to deliver exceptional customer service and personalized support to high-net-worth clients.

This opportunity is ideal for energetic and customer-focused individuals with prior call centre or customer care experience who are looking to grow their careers in the banking and financial services sector.

Job Title

Senior Customer Care Executives

Company

Sampath Bank PLC

Job Type

Full-Time

Industry

Banking / Customer Service / Contact Centre

Location

Colombo, Sri Lanka

Key Responsibilities

Selected candidates will be responsible for:

• Providing highly personalized and attentive customer service to high-net-worth clients
• Addressing client inquiries, concerns, and issues promptly and effectively
• Ensuring solutions meet or exceed customer expectations
• Demonstrating strong knowledge of banking products, services, and available solutions
• Offering informed advice and guidance to customers
• Resolving complaints and service issues efficiently with minimal disruption to clients
• Maintaining professional communication and relationship management standards

Qualifications

Applicants should meet the following requirements:

• Minimum of 2 years’ experience in a call centre, contact centre, or similar business environment
• Age preferably below 27 years
• Passed GCE O/L including Mathematics and English
• Passed GCE A/L
• A certification related to IT will be an added advantage

Competencies Required

• Excellent verbal and written communication skills in Sinhala and English
• Tamil language proficiency will be an added advantage
• Ability to provide superior customer service in high-pressure environments
• Strong active listening and problem-solving abilities
• Negotiation and conflict resolution skills
• Ability to work under pressure on a 24/7 shift basis
• Strong interpersonal relationship skills
• Basic IT skills

Benefits

Sampath Bank PLC offers:

• Attractive remuneration package
• Modern and professional work environment
• Career growth opportunities
• Exposure to premium customer relationship management
• Opportunity to work in one of Sri Lanka’s leading banks

Important Notes

• Selection will be strictly on merit
• Any form of canvassing will be a definite disqualification
• Only shortlisted candidates will be contacted

How to Apply

Interested candidates are encouraged to apply through the official recruitment channels of:

Sampath Bank PLC

Company Overview

Sampath Bank PLC is a leading private commercial bank in Sri Lanka, recognized for innovation, customer service excellence, and digital banking solutions.