IT Support Desk

IT Support Desk – Nawaloka Hospitals PLC

Job Title: Call Center Agent

Job Category: Customer Service & BPO

Job Type: Full Time

Job Location: Colombo, Sri Lanka

Job Overview

Deshakthee Lanka Agencies (Pvt) Ltd is looking for energetic, dedicated, and talented Call Center Agents to join its growing Colombo Call Center team. This opportunity is ideal for individuals with customer service experience who enjoy interacting with customers, resolving inquiries, and delivering excellent service in a fast-paced environment.

Position Details

Position: Call Center Agent (Male/Female)

Company: Deshakthee Lanka Agencies (Pvt) Ltd

Industry: Customer Service / Call Center

Employment Type: Full Time

Work Location: Colombo Call Center, Sri Lanka

Company Overview

Deshakthee Lanka Agencies (Pvt) Ltd is a growing organization committed to delivering high-quality customer service and operational excellence. The company provides a professional workplace where employees can develop their careers while contributing to customer satisfaction and business success.

Qualifications & Experience

Applicants should possess the following qualifications and experience:

• Minimum 1 year of experience in a call center environment.
• G.C.E. Advanced Level (A/L) qualification.
• Age between 18 and 30 years.
• Excellent communication and interpersonal skills.
• Basic computer literacy.
• Ability to work efficiently in a fast-paced environment.
• Strong customer service orientation and problem-solving skills.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries and resolve customer complaints promptly.
• Provide accurate information regarding products and services.
• Maintain and update customer records within the system.
• Achieve daily and monthly performance targets.
• Deliver excellent customer service while maintaining professionalism.
• Follow company procedures and quality standards during customer interactions.

Required Skills

• Customer Service
• Call Handling
• Communication Skills
• Complaint Resolution
• Interpersonal Skills
• Computer Literacy
• Time Management
• Problem Solving
• Data Entry
• Teamwork
• Customer Relationship Management
• Target-Oriented Performance

Salary & Benefits

• Attractive salary with incentives.
• Career growth opportunities.
• Professional working environment.
• Training and development programs.
• Friendly team culture.

How to Apply

Interested candidates should send their CV to:

Email: hr.deshakthee@gmail.com

Important Notes

• Position: Call Center Agent (Male/Female).
• Please mention the position applied for in the email subject line.
• Preference will be given to applicants residing in Colombo and surrounding areas.