Executive Officer (Premier Cards) – Seylan Bank PLC

Job Overview

Seylan Bank PLC is seeking experienced and customer-focused professionals for the position of Executive Officer – Premier Cards. The selected candidate will be responsible for handling high-net-worth cardholder requests, ensuring premium customer service standards, supporting card operations, and coordinating with internal departments to deliver exceptional service experiences.

This opportunity is ideal for banking professionals with strong exposure to premium card customer service, relationship management, and banking operations within the financial services sector.

Job Title

Executive Officer – Premier Cards

Company

Seylan Bank PLC

Job Location

Colombo, Sri Lanka

Job Type

Full Time

About Seylan Bank PLC

Seylan Bank PLC is one of Sri Lanka’s leading private commercial banks recognized for customer-centric banking solutions, innovation, and service excellence. The bank continues to provide rewarding career opportunities for professionals who are passionate about delivering exceptional financial services and customer experiences.

Job Description

The Executive Officer – Premier Cards will manage customer interactions and operational activities related to the High Net Worth (Premier Cards) customer segment. The role involves ensuring timely resolution of customer requests, supporting upselling and cross-selling initiatives, coordinating with internal departments, and maintaining high customer satisfaction levels.

The ideal candidate should possess strong communication skills, banking experience, and the ability to handle premium customer relationships professionally.

Key Responsibilities

• Handle all Premier Cardholder requests and customer inquiries received through various customer touch points
• Ensure superior customer service delivery within defined service level agreements (SLAs)
• Coordinate with internal units and departments to fulfill customer requests efficiently
• Participate in upselling, cross-selling, and value-addition projects at the Card Centre
• Support continuous process improvements and service enhancement initiatives
• Manage communication channels with customers, staff, and external entities
• Assist in operational management within the Cards Customer Service Unit
• Act as the Second-in-Command of the Cards Customer Service Unit when required
• Maintain high standards of customer satisfaction and operational efficiency

Required Qualifications and Skills

• Minimum 6 years of banking experience
• Exposure to High Net Worth (HNW) Cards Customer Service operations
• Full or part completion of a Bachelor’s Degree in Banking, Finance, or equivalent professional qualification
• Excellent written and verbal communication skills in English
• Strong interpersonal and negotiation skills
• Customer-focused mindset with strong problem-solving abilities
• Ability to work under pressure and meet service delivery targets
• Strong coordination and relationship management skills

Preferred Qualifications

• Prior experience in card operations, customer service management, or premium banking services will be an added advantage
• Exposure to credit card customer service environments is preferred

Salary and Benefits

Seylan Bank PLC offers an attractive remuneration package along with career growth opportunities and employee benefits based on qualifications and experience.

How to Apply

Interested candidates who meet the required qualifications are encouraged to email their updated CV along with a recently taken photograph within 7 days of the advertisement publication.

Email: careers@seylan.lk

Only shortlisted candidates will be contacted by Seylan HR.

Organization Address

Seylan Bank PLC
Colombo, Sri Lanka