Customer Service Officer – Softlogic Holdings PLC

Customer Service Officer – Softlogic Holdings PLC

Job Overview

Softlogic Holdings PLC is currently seeking energetic, customer-focused, and dynamic individuals for the position of Customer Service Officer at Dialog franchise outlets located across Sri Lanka. This opportunity is ideal for school leavers and young candidates who are passionate about customer interaction, communication, and career growth within a leading Sri Lankan conglomerate.

The company offers an attractive salary package, performance incentives, and exclusive employee benefits across Softlogic Group subsidiaries.

Job Title

Customer Service Officer

Company

Softlogic Holdings PLC

Work Locations

Dialog Franchise Outlets Across Sri Lanka

Job Type

Full Time

Job Responsibilities

• Provide excellent customer service and support to clients visiting Dialog franchise outlets.
• Assist customers with inquiries, products, and service-related matters.
• Maintain professional communication with customers in Sinhala and English.
• Handle customer requests efficiently while ensuring high customer satisfaction.
• Support daily outlet operations and coordinate with team members.
• Promote company services and maintain strong customer relationships.
• Ensure professionalism and positive customer experiences at all times.

Candidate Requirements

• School leavers are encouraged to apply.
• Applicants should be below 30 years of age.
• Good command of Sinhala and English languages.
• Strong communication and interpersonal skills.
• Customer-oriented personality with positive attitude.
• Ability to work in a fast-paced retail and customer service environment.
• Willingness to work during the specified working hours.

Working Hours

• Monday to Friday: 09:00 AM – 06:00 PM
• Saturday: 09:00 AM – 02:00 PM

Salary and Benefits

• Inclusive monthly salary package between LKR 40,000 – 60,000
• Performance-based incentives
• Career development opportunities within a reputed corporate group
• Up to 25% staff discounts across selected Softlogic Group companies and subsidiaries

How to Apply

Interested candidates can submit their applications via email to:

hr@softlogic.lk

Applicants are encouraged to apply early as recruitment may close once suitable candidates are selected.

Company Overview

Softlogic Holdings PLC is one of Sri Lanka’s leading diversified conglomerates with operations across retail, healthcare, ICT, financial services, restaurants, and lifestyle sectors. The group manages several well-known international and local brands and offers excellent career growth opportunities for young professionals.