Customer Relations Officer – Suwasevana Hospitals (Pvt) Ltd

Customer Relations Officer – Suwasevana Hospitals (Pvt) Ltd

Job Overview

Job Title: Customer Relations Officer
Company: Ceymed Healthcare Services
Location: Nugegoda, Western Province, Sri Lanka
Job Type: Full-Time
Industry: Healthcare / Customer Service

Ceymed Healthcare Services is seeking an enthusiastic and customer-focused Customer Relations Officer to join its team in Nugegoda. This role is ideal for individuals with strong communication skills and a passion for delivering exceptional customer experiences within a healthcare environment.

Position Details

Position: Customer Relations Officer
Organization: Ceymed Healthcare Services
Work Location: Nugegoda, Sri Lanka
Employment Type: Full-Time

The selected candidate will be responsible for building and maintaining positive relationships with patients, their families, and other stakeholders while ensuring high standards of customer service and patient satisfaction.

Company Overview

Ceymed Healthcare Services is a trusted healthcare organization dedicated to providing quality medical and diagnostic services across Sri Lanka. The organization is committed to delivering patient-centered care through professionalism, innovation, and service excellence.

Qualifications & Experience

• Strong communication skills in both Sinhala and English.
• Customer-oriented attitude with a passion for service excellence.
• Good teamwork and interpersonal skills.
• Self-disciplined and responsible work ethic.
• Willingness to work on a rotational/shift basis.
• Previous customer service experience will be an advantage.
• Preference will be given to candidates residing close to the Nugegoda area.
• School leavers are encouraged to apply.

Key Responsibilities

• Build and maintain positive relationships with patients and visitors.
• Respond to customer inquiries and provide accurate information.
• Handle patient concerns and ensure timely resolution of issues.
• Coordinate with various departments to ensure smooth service delivery.
• Support initiatives aimed at improving patient satisfaction.
• Maintain professional communication with patients, families, and stakeholders.
• Contribute to creating a welcoming and positive healthcare environment.

Required Skills

• Excellent verbal and written communication skills.
• Customer service and relationship management.
• Interpersonal and problem-solving abilities.
• Teamwork and collaboration.
• Time management and organizational skills.
• Ability to work under pressure in a healthcare environment.
• Positive attitude and customer-first mindset.

Salary & Benefits

• Competitive remuneration package.
• Opportunity to work in a professional healthcare environment.
• Career growth and development opportunities.
• Exposure to healthcare customer service operations.
• Supportive and team-oriented workplace culture.

How to Apply

Interested candidates should send their CV along with the contact details of two non-related referees to:

Email: careers@ceymed.lk

Company Address:
Ceymed Healthcare Services
No. 140, S. De. S. Jayasinghe Mawatha, Nugegoda, Sri Lanka

Contact Numbers:
071 132 5727
071 868 4222

Preference will be given to candidates residing in or near Nugegoda. School leavers are encouraged to apply.