Customer Care Executives – Sampath Bank

Job Overview

Sampath Bank PLC is inviting applications for Customer Care Executives on a Fixed Term Contract basis (03 Years).

This opportunity is ideal for energetic, customer-focused individuals who are passionate about delivering excellent service in a fast-paced banking and contact centre environment.

Job Title

Customer Care Executives

Company

Sampath Bank PLC

Employment Type

Fixed Term Contract – 03 Years

Industry

Banking / Customer Service / Contact Centre

Location

Colombo, Sri Lanka

Available Positions

1. Junior Customer Care Executive – Category I

Requirements

• Age preferably below 25 years
• Qualifications: Sat for GCE A/L

2. Junior Customer Care Executive – Category II

Requirements

• Age preferably below 25 years
• Qualifications: Preferably sat for GCE A/L
• Experience: 03 months to 18 months experience in a Customer Care Centre / Call Centre / Contact Centre or similar business environment

3. Senior Customer Care Executive

Requirements

• Age preferably below 27 years
• Qualifications: Preferably sat for GCE A/L
• Experience: Minimum 18 months experience in a Customer Care Centre / Call Centre / Contact Centre or similar business environment

Key Responsibilities

Selected candidates will be responsible for:

• Attending inbound and outbound customer calls efficiently
• Responding to customer emails professionally
• Managing and resolving customer complaints and inquiries effectively
• Providing customers with product and service-related information and solutions
• Maintaining high standards of customer satisfaction and service quality

Other Competencies Required

• Excellent verbal and written communication skills in Sinhala and English
• Tamil language proficiency will be an added advantage
• Strong active listening and customer handling skills
• Problem-solving and negotiation abilities
• Ability to work under pressure in a 24/7 shift environment
• Good interpersonal relationship skills
• Basic IT skills

Benefits

Sampath Bank PLC offers:

• Attractive remuneration package
• Modern and professional working environment
• Career development opportunities
• Exposure to banking customer service operations
• Opportunity to work in one of Sri Lanka’s leading private banks

Important Notes

• Selection will be strictly on merit
• Any form of canvassing will be a definite disqualification
• Only shortlisted candidates will be contacted

How to Apply

Interested candidates should apply online through the official recruitment channels of:

Sampath Bank PLC

Company Overview

Sampath Bank PLC is a leading private commercial bank in Sri Lanka, recognized for innovative banking solutions, customer service excellence, and digital transformation initiatives.