Customer Care Assistant

Customer Care Assistant – Medihelp Hospitals

Job Overview

Medihelp Hospitals is currently hiring for the position of Customer Care Assistant for its Call Center operations. This role is ideal for enthusiastic individuals with strong communication skills who are passionate about customer service and interested in working in the healthcare sector.

Position Details

Job Title: Customer Care Assistant
Location: Colombo District, Sri Lanka (Pepiliyana)
Job Category: Customer Service & BPO, Private Jobs
Employment Type: Full-Time / Part-Time
Work Mode: Call Center (Roster Basis)
Application Method: Walk-in interview or apply via email

Company Overview

Medihelp Hospitals is a well-established healthcare organization in Sri Lanka committed to delivering high-quality medical services and exceptional patient care. With a strong reputation in the healthcare sector, Medihelp continues to expand its services while maintaining professional standards in customer care and hospital operations.

Qualifications & Experience

• G.C.E. O/L qualification
• Good communication skills in Sinhala and English
• Previous call center or customer service experience will be an added advantage
• Willingness to work on a roster basis
• Ability to handle customer interactions in a professional manner

Key Responsibilities

• Handle inbound and outbound customer calls professionally
• Provide accurate information to patients and clients
• Assist with appointment coordination and service inquiries
• Maintain proper call records and customer data
• Support hospital customer service operations efficiently
• Ensure high standards of customer satisfaction

Required Skills

• Strong communication and interpersonal skills
• Customer service orientation
• Ability to work under pressure in a call center environment
• Basic computer literacy
• Problem-solving and active listening skills
• Teamwork and positive attitude

Salary & Benefits

• Attractive remuneration package
• Opportunity to work in a leading healthcare organization
• Career growth in customer service and healthcare operations
• Training and development opportunities
• Supportive working environment

How to Apply

Interested candidates can apply by attending walk-in interviews on weekdays between 9.00 AM to 11.00 AM.

Alternatively, send your CV to:
kasun.r@medihelp.lk

Important Notes

• Only shortlisted candidates will be contacted
• Applicants must ensure all details provided are accurate and complete
• Late or incomplete applications may not be considered
• The organization reserves the right to accept or reject any application without prior notice

Contact Information

Medihelp Hospitals Corporate Office
No. 36, Colombo Road, Pepiliyana, Sri Lanka
Contact Numbers: 077 451 0862 / 076 450 9841