Banking Associate (Retail Recoveries)

Banking Associate (Retail Recoveries) – NDB Bank PLC

Job Overview

Job Title: Banking Associate – Retail Collections & Recoveries
Company: NDB Bank PLC
Job Location: Colombo and Suburbs
Employment Type: Full-Time
Job Level: Banking Associate
Industry: Banking & Financial Services

Due to business expansion, NDB Bank PLC is seeking Collections Associates to join its Retail Collections and Recoveries Unit. The role focuses on recovering delinquent payments while providing professional and customer-focused service.

Position Details

• Position: Banking Associate – Retail Collections & Recoveries
• Job Level: Banking Associate
• Job Location: Colombo and Suburbs preferred
• Employment Type: Full-Time
• Experience: Not specified in the advertisement
• Industry: Banking / Retail Collections & Recoveries

Company Overview

NDB Bank PLC is a licensed commercial bank in Sri Lanka providing a range of banking and financial services. The Retail Collections and Recoveries Unit is responsible for managing delinquent payments while maintaining professional customer relationships.

Qualifications & Experience

• Must be below 24 years of age.
• Should have 2 passes at GCE Advanced Level (A/L) in one sitting.
• Candidates from Colombo and suburbs are preferred.
• No specific prior work experience is stated in the advertisement.

Key Responsibilities

• Recover delinquent payments from customers.
• Use effective negotiation skills to facilitate payment recoveries.
• Provide professional and customer-focused service while managing collection activities.
• Understand customer needs and work towards suitable solutions.
• Support the Retail Collections and Recoveries Unit in achieving its business objectives.
• Handle collection-related activities in a rapidly changing and fast-paced environment.

Required Skills

• Strong negotiation skills.
• Excellent listening skills.
• Strong problem-solving abilities.
• Good communication skills.
• Ability to deal effectively and professionally with customers.
• Highly motivated and proactive approach.
• Strong initiative.
• Courteous and patient attitude.
• Customer-focused and solutions-oriented mindset.
• Ability to work under pressure.
• Strong teamwork skills.
• Ability to adapt to a rapidly changing work environment.

Salary & Benefits

• Salary and benefits according to NDB Bank’s applicable remuneration structure.
• Opportunity to work at Banking Associate level.
• Exposure to retail collections, recoveries, customer relationship management and negotiation.
• Opportunity to develop professional experience within the banking sector.

How to Apply

Interested candidates are invited to apply for the Banking Associate – Retail Collections & Recoveries position through NDB Bank’s career application process.

Important Notes

• The position is at Banking Associate level.
• Candidates must be below 24 years of age.
• Applicants must have 2 passes at GCE A/L in one sitting.
• Candidates from Colombo and suburbs are preferred.
• Strong negotiation, communication, listening and problem-solving skills are essential.
• Candidates should be courteous, patient and solutions-focused when dealing with customers.
• The role involves recovering delinquent payments and requires the ability to work in a fast-paced environment.
• The advertisement does not specify an application deadline.