Business Relationship Officer

Business Relationship Officer – NDB Bank PLC

Job Overview

Job Title: Business Relationship Officer – Branch Network Credit (Branch Credit Officers)
Company: NDB Bank PLC
Job Location: Not Specified
Employment Type: Full-Time
Job Level: Junior Executive / Executive
Industry: Banking & Financial Services

NDB Bank PLC is seeking experienced and business-focused professionals for the position of Business Relationship Officer – Branch Network Credit. The role focuses on generating SME-S business, managing customer relationships, growing the branch portfolio and supporting credit delivery within defined timelines.

Position Details

• Position: Business Relationship Officer – Branch Network Credit (Branch Credit Officers)
• Job Level: Junior Executive / Executive
• Employment Type: Full-Time
• Experience: Minimum 5–7 years of banking experience with credit exposure
• Focus Area: SME-S / Branch Credit / Business Relationship Management
• Job Location: Not specified in the advertisement

Company Overview

NDB Bank PLC is a licensed commercial bank in Sri Lanka offering a range of banking and financial services. This role supports the Bank’s SME-S business through customer acquisition, portfolio management, credit coordination and business development.

Qualifications & Experience

• Fully or partly qualified in Banking and/or Finance / Credit Management.
• Minimum 5–7 years of banking experience with exposure to credit.
• Excellent relationship management skills.
• Sound communication, coordination and negotiation skills.
• Strong business acumen.
• Good planning and organizing abilities.

Key Responsibilities

• Generate and advise on business opportunities for the SME-S Division of the branch.
• Achieve assigned budgets for Assets, Liabilities and Income.
• Manage credit requirements of SME-S customers at branch level.
• Acquire new customers to grow the portfolio and generate fee income / NII income while maintaining an appropriate product mix.
• Manage customer queries and requests relating to the SME-S Division.
• Cross-sell products to Middle Market customers.
• Manage the existing customer portfolio by understanding customer needs and providing suitable products.
• Deepen customer relationships through cross-selling and up-selling.
• Improve customer retention and profitability within the region.
• Maintain portfolio standards and manage delinquencies according to assigned targets.
• Assist the Business Banking Unit in managing Middle Market clients.
• Periodically map customer segments and identify business opportunities with SME potential in assigned branches.
• Coordinate with the Central Credit Team, Legal Team and Central Operations Team.
• Support timely credit sanction and credit delivery of files within defined timelines.

Required Skills

• Strong business relationship management skills.
• Knowledge of credit and branch banking operations.
• Strong SME and business development capabilities.
• Excellent communication and interpersonal skills.
• Strong coordination and negotiation skills.
• Customer acquisition and portfolio management skills.
• Cross-selling and up-selling abilities.
• Strong business acumen.
• Planning and organizing skills.
• Ability to manage customer relationships effectively.
• Ability to work with multiple internal teams to facilitate credit delivery.
• Target-oriented and results-driven approach.

Salary & Benefits

• Salary and benefits according to NDB Bank’s applicable remuneration structure.
• Position offered at Junior Executive / Executive level.
• Opportunity to develop expertise in SME-S banking, branch credit and business relationship management.
• Exposure to portfolio growth, credit management and business development activities.

How to Apply

Interested candidates are invited to apply for the Business Relationship Officer – Branch Network Credit position through NDB Bank’s career application process.

Important Notes

• The position is at Junior Executive / Executive level.
• Minimum 5–7 years of banking experience with credit exposure is required.
• Candidates should be fully or partly qualified in Banking, Finance or Credit Management.
• Strong relationship management, communication, coordination and negotiation skills are required.
• Business acumen and good planning and organizing skills are essential.
• The role focuses on SME-S business, credit, portfolio growth and customer relationship management.
• The advertisement does not specify the job location or application deadline.