Elevate (Client Relationship Officer)

Elevate (Client Relationship Officer) – NDB Bank

Job Overview

Job Title: Client Relationship Officer – Privilege Banking
Company: NDB Bank PLC
Job Level: Junior Executive Level
Job Locations: Colombo, Greater Colombo, North Western, Central & Southern Regions
Employment Type: Full-Time
Industry: Banking & Financial Services

NDB Bank PLC is expanding its services to High Net Worth Individuals (HNWI) through its Privilege Banking offering and is seeking dynamic professionals for the position of Client Relationship Officer – Privilege Banking.

Position Details

• Position: Client Relationship Officer – Privilege Banking
• Job Level: Junior Executive
• Locations: Colombo, Greater Colombo, North Western, Central & Southern Regions
• Experience: Around 5 years of banking experience
• Employment Type: Full-Time
• Focus Area: Privilege / PRV Select Banking and HNWI Relationship Management

Company Overview

NDB Bank PLC is a licensed commercial bank in Sri Lanka offering a range of financial products and services to individual and corporate customers.

The Privilege Banking team focuses on serving High Net Worth Individuals through personalized financial solutions, relationship management and high-quality customer service.

Qualifications & Experience

• Around 5 years of banking experience.
• Full or part qualification in a suitable academic or professional qualification.
• Strong experience or demonstrated capability in relationship management.
• Strong communication, coordination and negotiation skills.
• Experience in banking sales, client acquisition or relationship management will be relevant to the role.

Key Responsibilities

• Understand strategy, business and operational plans for Privilege / PRV Select Banking and identified market segments or clients to achieve targets.
• Ensure adequate efforts in awareness generation and invitations for Privilege / PRV Select Banking.
• Periodically map competitive intensity among clients and identified market segments.
• Closely monitor and achieve business plans relating to Assets, Liabilities and Fee Income across all business lines.
• Place special focus on liability business to enhance the CASA ratio and advances-to-deposits ratio.
• Stay updated on applicable policies, procedures and guidelines relevant to business and operational plans.
• Keep abreast of market and economic developments.
• Provide excellent customer service and suitable solutions to existing and new HNWI customers.
• Provide timely operational services to each client in accordance with policy and regulatory requirements.
• Collaborate with other departments to provide efficient service to clients.
• Maintain zero tolerance with regard to adherence to the integrated risk management framework.

Required Skills

• Strong relationship management skills.
• Excellent communication skills.
• Strong coordination abilities.
• Effective negotiation skills.
• Customer-focused approach.
• Strong business development and sales orientation.
• Ability to identify and develop new client opportunities.
• Knowledge of banking products and services.
• Understanding of market and economic conditions.
• Strong initiative and self-motivation.
• Ability to work towards business targets.
• Strong teamwork and collaboration skills.
• Commitment to risk management and regulatory compliance.

Salary & Benefits

• Salary and benefits according to NDB Bank’s applicable remuneration structure.
• Opportunity to work at Junior Executive level within Privilege Banking.
• Exposure to High Net Worth Individual relationship management.
• Opportunity to develop expertise in banking sales, business development and client relationship management.

How to Apply

Interested candidates are invited to apply for the Client Relationship Officer – Privilege Banking position through NDB Bank’s career application process.

Position Level: Junior Executive

Important Notes

• The position is available in Colombo, Greater Colombo, North Western, Central and Southern regions.
• Around 5 years of banking experience is required.
• A suitable academic or professional qualification is required.
• Strong relationship management, communication, coordination and negotiation skills are essential.
• Candidates should be target-oriented, self-starters and demonstrate a high level of initiative.
• Candidates should be team players who work towards common business goals.
• The role focuses on Privilege / PRV Select Banking and High Net Worth Individual (HNWI) clients.
• NDB Bank is an equal opportunity employer.
• The advertisement does not specify an application deadline.