Customer Service Assistant

Customer Service Assistant – Steel Mart Holdings (Pvt) Ltd

Job Overview

Steel Mart Holdings (Pvt) Ltd is inviting applications for the position of Customer Service Assistant. This full-time opportunity is ideal for individuals who are passionate about customer service, communication, and client relationship management. The position is based at the company’s office in Kalagedihena, Gampaha.

The successful candidate will be responsible for handling customer inquiries, processing orders, managing client accounts, coordinating with internal teams, and ensuring excellent after-sales service.

About Steel Mart Holdings (Pvt) Ltd

Steel Mart Holdings (Pvt) Ltd is a rapidly growing manufacturer of steel roofing sheets and GI purlins in Sri Lanka. The company is committed to delivering quality products and exceptional customer service while supporting customers with reliable roofing and construction solutions.

Position Details

Job Title: Customer Service Assistant

Company: Steel Mart Holdings (Pvt) Ltd

Employment Type: Full-Time

Location: Ambasewana, Kalagedihena, Gampaha, Sri Lanka

Job Summary

As a Customer Service Assistant, you will act as the first point of contact for customers by responding to inquiries, processing orders, coordinating deliveries, and maintaining strong client relationships. This role requires excellent communication skills, attention to detail, and the ability to work effectively with multiple departments.

Key Responsibilities

Customer Support

• Handle day-to-day customer inquiries and provide professional customer support.
• Respond promptly to phone calls, emails, and other communication channels.
• Maintain positive relationships with existing customers.
• Deliver high-quality customer service to ensure customer satisfaction.

Order Processing

• Process customer orders, quotations, and invoices accurately.
• Follow up on deliveries and service requests.
• Coordinate with customers regarding order status and delivery schedules.
• Ensure timely completion of customer requests.

Client Relationship Management

• Manage existing customer accounts.
• Maintain long-term customer relationships.
• Encourage repeat business through excellent customer service.
• Handle customer concerns professionally.

After-Sales Support

• Assist in resolving customer issues efficiently.
• Provide effective after-sales service.
• Coordinate with operations teams to ensure timely product delivery.
• Monitor customer satisfaction and service quality.

Qualifications & Requirements

Applicants should possess:

• G.C.E. Ordinary Level (O/L), G.C.E. Advanced Level (A/L), or a Diploma qualification.
• Minimum 1–2 years of experience in customer care or call center operations.
• Good computer literacy, including Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Strong negotiation and presentation abilities.
• Customer-focused attitude with good problem-solving skills.

Preferred Skills

• Customer Service
• Customer Relationship Management (CRM)
• Order Processing
• Quotation Preparation
• Invoice Processing
• Client Account Management
• Telephone Etiquette
• Email Communication
• After-Sales Service
• Complaint Resolution
• Microsoft Office
• Communication Skills
• Negotiation Skills
• Team Coordination
• Time Management

Personal Attributes

The ideal candidate should be:

• Friendly and customer-oriented.
• Professional and well-organized.
• Excellent communicator with strong interpersonal skills.
• Able to work under pressure and meet deadlines.
• Detail-oriented with a positive attitude.
• A strong team player who can coordinate effectively with internal departments.

Benefits

Successful candidates can expect:

• Opportunity to work with a growing manufacturing company.
• Professional and supportive working environment.
• Career development opportunities.
• Exposure to customer service and sales operations.
• Experience in Sri Lanka’s steel and construction industry.

How to Apply

Interested candidates should send their updated resume to:

Email: GM@steelmart.lk

For inquiries:

• Call / WhatsApp: 077 389 8204

Only shortlisted candidates will be contacted.