Customer Care Executive

Customer Care Executive – Three Sinha Industries (Pvt) Ltd

Job Title: Customer Care Executive

Job Category: Customer Service & BPO

Job Type: Full Time

Job Location: Rajagiriya, Colombo, Sri Lanka

Job Overview

Three Sinha Industries (Pvt) Ltd is looking for a passionate and customer-oriented Customer Care Executive to join its growing team. This role is ideal for individuals with experience in customer service or call center operations who possess excellent communication skills and are committed to delivering outstanding customer experiences.

Position Details

Position: Customer Care Executive

Company: Three Sinha Industries (Pvt) Ltd

Industry: Manufacturing / Customer Service

Employment Type: Full Time

Work Location: Rajagiriya, Colombo

Company Overview

Three Sinha Industries (Pvt) Ltd is one of Sri Lanka’s trusted names in the Roller Door and Steel Fabrication industry. Collaborating with an Australian corporation, the company has built a strong reputation for quality, innovation, and customer satisfaction while offering rewarding career opportunities to talented professionals.

Qualifications & Experience

Applicants should possess the following qualifications and experience:

• G.C.E. Advanced Level (A/L) qualification or Diploma qualification preferred.
• Minimum one (1) year of experience in customer handling or call center operations.
• Fluency in the Sinhala language is essential.
• Ability to communicate in English and Tamil will be an added advantage.
• Basic IT knowledge, including Microsoft Office applications.
• Strong customer service orientation and communication skills.
• Ability to work effectively as part of a team.

Key Responsibilities

• Respond to customer inquiries professionally and efficiently.
• Handle customer complaints and provide appropriate solutions.
• Maintain excellent customer relationships and service standards.
• Coordinate with internal departments to resolve customer issues.
• Maintain accurate customer records and service documentation.
• Provide timely updates to customers regarding products and services.
• Ensure a positive customer experience throughout all interactions.

Required Skills

• Customer Service
• Customer Relationship Management
• Call Handling
• Communication Skills
• Sinhala Language Proficiency
• Microsoft Office
• Basic IT Skills
• Problem Solving
• Teamwork
• Time Management
• Attention to Detail
• Multitasking

Salary & Benefits

• Attractive remuneration package.
• Opportunity to work with one of Sri Lanka’s leading manufacturing companies.
• Career growth and professional development opportunities.
• Friendly and supportive working environment.

How to Apply

Interested candidates should forward their updated CV to:

Email: loyalty@threesinha.lk

Postal Address:

Three Sinha Industries (Pvt) Ltd
No. 448, Nawala Road,
Koswatta, Rajagiriya, Sri Lanka

Please mention “Customer Care Executive” in the subject line of your email.

Important Notes

• Fluency in the Sinhala language is mandatory.
• English and Tamil language skills will be considered an added advantage.
• Minimum one year of experience in customer service or call center operations is required.
• Only shortlisted candidates will be contacted for the next stage of the recruitment process.