Senior Banking Assistant – DFCC Bank

Job Overview

DFCC Bank is seeking an experienced and detail-oriented Senior Banking Assistant – Help Desk Officer for its PFS Underwriting Department. The ideal candidate should possess strong banking knowledge, customer service skills, and experience in underwriting or financial service operations.

Job Title

Senior Banking Assistant – Help Desk Officer (PFS Underwriting Department)

Company

DFCC Bank

Job Category

Banking & Financial Services

Bullet Category List

• Banking Operations
• Help Desk Support
• Underwriting
• Customer Service
• Financial Services

Job Location

Colombo, Sri Lanka

Employment Type

Full Time

Industry

Banking & Financial Services

Job Responsibilities

• Manage help desk and credit-related inquiries via phone and email
• Provide accurate information by accessing bank systems and records
• Perform 1st checker functions related to credit cards, retail loans, and staff loan underwriting
• Identify high-risk or policy-exception cases and escalate them appropriately
• Coordinate with branch credit officers, PFS officers, bank staff, and supporting units
• Maintain records and prepare daily/weekly MIS reports on queries and performance
• Ensure compliance with internal policies, KYC/AML guidelines, and regulatory standards
• Support process improvements and workflow enhancements

Candidate Requirements

• Minimum 4 years of experience in the relevant banking field
• Full or partial professional qualifications acceptable to the Bank
• Basic knowledge of PFS products, services, processes, and banking systems
• Proficiency in Microsoft Office applications including Word, Excel, and Outlook
• Strong attention to detail and record-keeping skills
• Excellent verbal communication and telephone etiquette
• Fluency in English and Sinhala; Tamil language skills preferred
• Strong problem-solving, negotiation, interpersonal, and customer service skills
• Ability to maintain confidentiality of information

Required Skills

• Banking Operations
• Help Desk Coordination
• Loan Underwriting
• Customer Service
• Microsoft Office
• Communication Skills
• KYC & AML Compliance
• MIS Reporting
• Problem Solving

Why Join DFCC Bank?

• Opportunity to work with one of Sri Lanka’s leading commercial banks
• Inclusive and professional working environment
• Career growth opportunities in banking and financial services
• Exposure to underwriting and customer support operations
• Collaborative and process-driven workplace culture

How to Apply

📧 Send your updated CV to:

recruit@dfccbank.com