

DFCC Bank
Senior Banking Assistant – DFCC Bank
🏢 Private Job Full Time
LocationColombo, Sri Lanka, Sri Lanka
Salary / ScaleRs. 125K/month
Closing DateAugust 29, 2026
CompanyDFCC Bank
CategoryBank Jobs
- Full Time
- Colombo, Sri Lanka
- 125000 LKR / Month

DFCC Bank
Senior Banking Assistant – DFCC Bank
Job Overview
DFCC Bank is seeking an experienced and detail-oriented Senior Banking Assistant – Help Desk Officer for its PFS Underwriting Department. The ideal candidate should possess strong banking knowledge, customer service skills, and experience in underwriting or financial service operations.
Job Title
Senior Banking Assistant – Help Desk Officer (PFS Underwriting Department)
Company
DFCC Bank
Job Category
Banking & Financial Services
Bullet Category List
- Banking Operations
- Help Desk Support
- Underwriting
- Customer Service
- Financial Services
Job Location
Colombo, Sri Lanka
Employment Type
Full Time
Industry
Banking & Financial Services
Job Responsibilities
- Manage help desk and credit-related inquiries via phone and email
- Provide accurate information by accessing bank systems and records
- Perform 1st checker functions related to credit cards, retail loans, and staff loan underwriting
- Identify high-risk or policy-exception cases and escalate them appropriately
- Coordinate with branch credit officers, PFS officers, bank staff, and supporting units
- Maintain records and prepare daily/weekly MIS reports on queries and performance
- Ensure compliance with internal policies, KYC/AML guidelines, and regulatory standards
- Support process improvements and workflow enhancements
Candidate Requirements
- Minimum 4 years of experience in the relevant banking field
- Full or partial professional qualifications acceptable to the Bank
- Basic knowledge of PFS products, services, processes, and banking systems
- Proficiency in Microsoft Office applications including Word, Excel, and Outlook
- Strong attention to detail and record-keeping skills
- Excellent verbal communication and telephone etiquette
- Fluency in English and Sinhala; Tamil language skills preferred
- Strong problem-solving, negotiation, interpersonal, and customer service skills
- Ability to maintain confidentiality of information
Required Skills
- Banking Operations
- Help Desk Coordination
- Loan Underwriting
- Customer Service
- Microsoft Office
- Communication Skills
- KYC & AML Compliance
- MIS Reporting
- Problem Solving
Why Join DFCC Bank?
- Opportunity to work with one of Sri Lanka’s leading commercial banks
- Inclusive and professional working environment
- Career growth opportunities in banking and financial services
- Exposure to underwriting and customer support operations
- Collaborative and process-driven workplace culture
How to Apply
📧 Send your updated CV to:
Ready to apply?
Senior Banking Assistant – DFCC Bank
⏰ Deadline: August 29, 2026
More Opportunities
Related Job Vacancies

⭐ Featured Full Time
Location
Colombo, Sri Lanka
Salary
Rs. 155K/month
Category
Bank Jobs
Closes
Aug 28, 2026

Union Bank of Colombo PLC
Assistant Company Secretary – Union Bank of Colombo PLC
⭐ Featured Full Time
Location
Colombo, Sri Lanka
Salary
Rs. 250K/month
Category
Bank Jobs
Closes
Aug 29, 2026
Aug 29, 2026
View Details

Union Bank of Colombo PLC
Senior Executive Officer – Union Bank of Colombo PLC
⭐ Featured Full Time
Location
Colombo, Sri Lanka
Salary
Rs. 165K/month
Category
Bank Jobs
Closes
Aug 28, 2026
Aug 28, 2026
View Details
⭐ Featured Full Time
Location
Colombo, Sri Lanka
Salary
Rs. 225K/month
Category
Bank Jobs
Closes
May 28, 2026
May 28, 2026
View Details
⭐ Featured Full Time
Location
Colombo, Sri Lanka
Salary
Rs. 128K/month
Category
Bank Jobs
Closes
Aug 29, 2026
Aug 29, 2026
View Details
⭐ Featured Full Time
Location
Colombo, Sri Lanka
Salary
Rs. 73K/month
Category
Bank Jobs
Closes
Aug 12, 2026
Aug 12, 2026
View Details

DFCC Bank
IT Security Lead – DFCC Bank
⭐ Featured Full Time
Location
Colombo, Sri Lanka
Salary
Rs. 85K/month
Category
Bank Jobs
Closes
Jul 31, 2026
Jul 31, 2026
View Details

DFCC Bank
Legal Officer – DFCC Bank Sri Lanka
⭐ Featured Full Time
Location
Colombo, Sri Lanka
Salary
Rs. 165K/month
Category
Private Jobs
Closes
Aug 28, 2026
Aug 28, 2026
View Details
