Support Engineer – Informatics Group of Companies

Job Overview

Informatics Group of Companies is hiring a Support Engineer to provide first and second-level technical support for Oracle-based enterprise applications.

This role is ideal for candidates with strong Oracle Forms, PL/SQL, and database troubleshooting experience who enjoy solving technical issues and supporting mission-critical business systems.

Position Details

Job Title

Support Engineer

Company

Informatics Group of Companies

Employment Type

Full-Time

Industry

Information Technology / Enterprise Software / Application Support

Core Technologies

The position focuses on Oracle enterprise technologies including:

• Oracle Forms
• Oracle Reports
• PL/SQL
• Oracle Databases
• SQL Queries
• Stored Procedures
• Triggers

Key Responsibilities

The selected candidate will be responsible for:

• Providing 1st and 2nd-level technical support for Oracle-based applications
• Troubleshooting Oracle Forms, Reports, and PL/SQL-related issues
• Diagnosing and resolving database and application functionality problems
• Performing root-cause analysis and implementing solutions
• Collaborating with developers and product teams to resolve recurring defects
• Supporting application deployments, patches, upgrades, and bug fixes
• Monitoring application performance and ensuring system reliability
• Supporting application integrations and client customizations
• Assisting with testing and implementation of new features
• Acting as a liaison between clients and development teams
• Training and guiding junior support staff when required

Required Qualifications

Applicants should possess:

• Bachelor’s degree in Software Engineering, Computer Science, or a related field
• Minimum 3 years of experience in technical support or application support
• Strong PL/SQL expertise including:
  • Complex SQL queries
  • Stored procedures
  • Trigger troubleshooting
• Hands-on experience with Oracle Forms and Reports
• Strong knowledge of Oracle databases and troubleshooting techniques
• Excellent analytical and problem-solving abilities
• Strong communication and documentation skills
• Ability to work independently and manage deadlines effectively
• Experience with incident management tools such as:
  • Jira
  • Zoho
• Insurance domain knowledge will be an added advantage

Why Join Informatics?

Employee Benefits

• Structured onboarding support
• Work-life balance with standard working hours
• Career growth opportunities into senior technical roles
• Collaborative and supportive work environment
• Exposure to enterprise-level Oracle systems and applications

How to Apply

Interested candidates can send their updated CV/Resume to:

📧 Email: hrm@informaticsint.com