Customer Experience Representative – Hayleys Group

Customer Experience Representative – Hayleys Group

Job Overview

IML Delivery Systems (Pvt) Ltd, operating under Citypak by Advantis, is seeking energetic and customer-focused individuals for the position of Customer Experience Representative – Call Center (Colombo).

The selected candidate will be responsible for handling customer inquiries, maintaining customer relationships, updating customer information systems, and ensuring excellent customer support services.

This opportunity is ideal for school leavers and young professionals looking to begin or grow their careers in customer service and call center operations.

Job Title

Customer Experience Representative – Call Center

Company

IML Delivery Systems (Pvt) Ltd

Brand

Citypak by Hayleys Advantis Limited

Parent Company

Member of Hayleys PLC

Job Type

Full Time

Job Location

Colombo, Sri Lanka

Industry

Customer Service / Call Center / Logistics

Company Overview

Hayleys Advantis Limited is the transportation, logistics, and aviation arm of Hayleys PLC with over 60 years of industry experience. The company is recognized for providing end-to-end logistics solutions and integrated transportation services across multiple sectors.

IML Delivery Systems (Pvt) Ltd (Citypak) operates islandwide domestic delivery solutions and is a subsidiary of the Hayleys Advantis Group.

Key Responsibilities

• Handle customer inquiries and provide customer support services.
• Maintain strong customer relationships.
• Keep records of customer interactions and resolve issues effectively.
• Update customer data accurately within the information system.
• Provide professional communication support in both English and Sinhala.

Required Qualifications

• 6 Credit passes at the GCE O/L Examination including:
  • Mathematics
  • English
• Minimum of 3 passes at the GCE A/L Examination.
• Good oral and written communication skills in:
  • English
  • Sinhala
• Basic computer literacy with knowledge of MS Office applications.
• Prior experience in customer service or last-mile delivery operations will be an added advantage.
• School leavers are encouraged to apply.

Required Skills

• Customer service skills
• Communication skills
• Call handling
• Problem-solving abilities
• Computer literacy
• Customer relationship management
• Data entry and system updating
• Team collaboration

Salary & Benefits

• Competitive remuneration package
• Career growth opportunities within Hayleys Group
• Professional working environment
• Exposure to logistics and customer operations

How to Apply

Interested candidates should send their CV to:

📧 vacancy@citypak.lk

Please mention the position name in the subject line of the email.