Customer Service Executive – Hayleys Group

Customer Service Executive – Hayleys Group

Job Overview

Alumex PLC is seeking a dynamic and customer-focused professional for the position of Customer Service Executive at its manufacturing facility in Sapugaskanda.

The selected candidate will play a key role in maintaining exceptional customer relationships, handling customer inquiries, coordinating with internal departments, and ensuring smooth service operations while supporting overall business objectives.

This is an excellent opportunity for individuals with customer service experience who are passionate about communication, problem-solving, and operational excellence.

Job Title

Customer Service Executive

Company

Alumex PLC

Parent Company

Subsidiary of Hayleys PLC

Job Type

Full Time

Job Location

Sapugaskanda, Sri Lanka

Industry

Customer Service / Manufacturing / Aluminium Industry

Company Overview

Alumex PLC was established in 1988 and is one of Sri Lanka’s leading aluminum extrusion manufacturers. The company operates manufacturing facilities in:

• Sapugaskanda
• Makola
• Minuwangoda Road, Ekala

Alumex specializes in the development and production of aluminum extrusions for a wide range of industrial and commercial applications. The company is recognized for maintaining high manufacturing standards including:

• ISO 9001:2015
• SLSI Certifications

Key Responsibilities

• Act as the primary point of contact for customers.
• Handle customer inquiries, complaints, and service requests efficiently.
• Coordinate with Sales, Production, Logistics, and Finance teams for smooth operations.
• Maintain strong customer relationships and ensure customer satisfaction.
• Utilize ERP/CRM systems effectively for customer interaction management.
• Monitor service KPIs and prepare operational reports.
• Analyze customer feedback and contribute to process improvements.
• Ensure proper compliance and documentation procedures are maintained.

Required Qualifications

• Minimum of 2 years’ experience in customer service, preferably in a reputed organization.
• GCE A/L qualification with part qualification in:
  • CIM
  • SLIM
  • Or equivalent professional qualification
• A recognized university degree will be an added advantage.
• Sound knowledge of:
  • ERP systems
  • CRM systems
  • MS Office applications
• Strong communication and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Ability to work collaboratively with cross-functional teams.

Skills & Competencies

• Customer relationship management
• Communication skills
• Problem-solving abilities
• ERP & CRM system handling
• Documentation and reporting
• Team coordination
• Time management
• Analytical thinking

Salary & Benefits

• Competitive remuneration package
• Performance-driven rewards
• Career growth opportunities
• Professional working environment

How to Apply

Interested candidates are invited to apply by clicking on the advertisement/apply option provided by the company.

Equal Opportunity Employer

Hayleys PLC is an Equal Opportunity Employer.