Customer Relationship Executive – Sampath Bank

Customer Relationship Executive – Sampath Bank

Job Overview

Sampath Bank PLC is seeking dynamic and customer-focused individuals for the position of Customer Relationship Executive.

This role is ideal for candidates with customer care or contact centre experience who possess strong communication skills and the ability to deliver exceptional customer service in a fast-paced banking environment.

Job Title

Customer Relationship Executive

Company

Sampath Bank PLC

Job Type

Full-Time

Industry

Banking / Customer Service / Contact Centre

Location

Colombo, Sri Lanka

Requirements

Applicants should meet the following criteria:

• Age preferably below 30 years
• Minimum two (02) years of experience in a Customer Care Centre / Call Centre / Contact Centre or similar business environment

Key Responsibilities

Selected candidates will be responsible for:

• Attending inbound and outbound customer calls efficiently
• Responding to customer emails professionally
• Managing and resolving customer complaints and inquiries effectively
• Providing customers with product and service-related information and solutions
• Maintaining high levels of customer satisfaction and relationship management

Other Competencies Required

• Excellent verbal and written communication skills in Sinhala and English
• Tamil language proficiency will be an added advantage
• Ability to deliver superior customer service without physical customer interaction
• Strong active listening and customer handling skills
• Problem-solving and negotiation abilities
• Ability to work under pressure in a 24/7 shift environment
• Strong interpersonal relationship skills
• Basic IT skills

Benefits

Sampath Bank PLC offers:

• Attractive remuneration package
• Modern and professional work environment
• Career development opportunities
• Exposure to banking customer relationship operations
• Opportunity to work with one of Sri Lanka’s leading private banks

Important Notes

• Selection will be strictly on merit
• Any form of canvassing will be a definite disqualification
• Only shortlisted candidates will be contacted

How to Apply

Interested candidates should apply online through the official recruitment channels of:

Sampath Bank PLC

Company Overview

Sampath Bank PLC is one of Sri Lanka’s leading commercial banks, recognized for innovation, customer-centric banking solutions, and digital transformation initiatives.