Contact Centre Associate Job in Commercial Bank

Contact Centre Associate Job in Commercial Bank

Commercial Bank, the most awarded bank in Sri Lanka and a fixture among the Top 1000 Banks in the World, is looking for energetic individuals to join its customer-centric workforce. This Contact Centre Associate role is a Fixed Term Contract position based in their 24/7 support hub.

Job Profile

As an integral part of the Contact Centre operations, your primary focus will be providing exceptional service through swift and professional communication.

• Communication Management: Efficiently handle both inbound and outbound calls.

• Problem Solving: Deliver effective, high-quality solutions for various customer inquiries.

• Product Education: Educate customers on the Bank’s comprehensive suite of products and digital services.

• Customer Support: Provide continuous support within a 24/7 operational environment.

Applicant’s Profile

Education & Skills

• Academic Requirements: Must have passed G.C.E. O/L, Edexcel, or Cambridge O/L with “Credit” passes in both Mathematics and English.

• Communication Skills: Exceptional verbal and written communication skills are required. Trilingual or bilingual candidates (Sinhala, Tamil, and English) are highly preferred.

• Soft Skills: A passion for customer service and the ability to work in a fast-paced environment.

Experience & Age

• Experience: Prior experience in call centre operations is preferred but not mandatory.

• Age Limit: Applicants should be less than 25 years of age.

Remuneration & Benefits

Commercial Bank offers an attractive remuneration package that is commensurate with benchmarked financial institutions in Sri Lanka.

How to Apply

Interested candidates are invited to apply exclusively through the bank’s official corporate website.

Application Steps:

1. Go to www.combank.lk.

2. Click on the Careers tab.

3. Navigate to Open Positions.

4. Select Contact Centre Associate to submit your details.

Quick Job Summary