Internship (Island Wide) – Amana Bank PLC

Kickstart Your Career in Banking! Amana Bank PLC is offering an exciting Internship Opportunity at our Contact Centre for energetic and ambitious individuals.

Amana Bank PLC is Sri Lanka’s first Licensed Commercial Bank to operate in complete harmony with the non-interest-based Islamic banking model. We are widely recognized as “Sri Lanka’s Most People Friendly Bank,” a title we have earned through over a decade of dedication to customer service and community upliftment. We are currently looking for young, dynamic individuals who are ready to take the first step in their professional journey.

Are you ready to kickstart your career in an energetic environment? We are inviting applications for Internships at our Contact Centre located conveniently in Colombo 03. This is not just a job; it is a learning ground where you will play a vital role in connecting customers with the solutions they need, using empathy, efficiency, and expertise.

About the Internship Opportunity

This internship is designed for school leavers and aspiring professionals who want to gain hands-on experience in the banking sector. As an intern in our Contact Centre, you will be the voice of Amana Bank, serving as the first point of contact for our valued clients.

You will work in a fast-paced, supportive environment where you will develop essential soft skills such as communication, problem-solving, and time management—skills that will serve as the foundation for your entire career.

What You Will Do

Your daily responsibilities will revolve around delivering exceptional customer service and ensuring client satisfaction:

• Inbound Call Handling: You will handle inbound calls from customers, addressing their queries professionally and efficiently.

• Client Needs Identification: You must proactively identify client needs by listening actively and asking the right questions to understand their requirements.

• Problem Resolution: You will research and resolve issues faced by customers, ensuring that their banking experience remains smooth and hassle-free.

• Sales & Service: Beyond support, you will identify opportunities to upsell and cross-sell the bank’s products and services, contributing to the bank’s growth.

Work Schedule & Incentives

We understand the need for flexibility and reward performance.

• Shift Work: You will be required to work any 5 days of the week in 8-hour shifts.

• Allowances: Enjoy additional allowances for working weekend and holiday shifts.

• Performance Bonuses: You have the opportunity to earn financial benefits (incentives) based on your call quality and quantity.

Candidate Profile: Who We Are Looking For

We are looking for individuals with the right attitude and a passion for learning.

Educational Qualifications:

• You must have passed the G.C.E. Ordinary Level (O/L) examination.

• Candidates who are passionate about pursuing higher education or professional qualifications are highly encouraged to apply.

• Part or Full completion of any Certifications or Diplomas would be considered an added advantage.

Skills & Attributes:

• Communication: We are looking for Trilingual Communicators who can converse effectively in Sinhala, Tamil, and English to serve our diverse customer base.

• Customer Focus: You must be a customer-focused individual who genuinely cares about helping people.

• Teamwork: Being a flexible team player is essential for success in our collaborative contact centre environment.

• Tech-Savviness: You should be Tech-Savvy and comfortable using computer systems to manage customer data.

• Multi-Tasking: The ability to be a Multi-Tasker is crucial when handling calls and navigating systems simultaneously.

Why Start Your Journey with Amana Bank?

• Learning Experience: Gain real-world experience in the banking industry.

• Financial Rewards: Earn incentives based on your performance.

• Convenience: Work at a central location in Colombo 03.

• Culture: Join “Sri Lanka’s Most People Friendly Bank” and work in a supportive, ethical environment.

How to Apply

If you are ready to launch your career, please forward your application today.

1. Prepare Your CV: Ensure your resume highlights your language skills (Trilingual) and educational background (O/L results).

2. Email Application: Send your CV to careers@amana.lk.

3. Subject Line: You MUST indicate the position applied for (“Internship – Contact Centre”) in the subject line of your email.

4. Note: Only shortlisted candidates will be notified.

Contact Information: Amana Bank PLC Human Resources Department Website: www.amanabank.lk

It’s Your Bank – Start your journey with us today!