Technical Officer (Service Operations Centre)

Technical Officer (Service Operations Centre) – Dialog Axiata PLC

Job Overview

Dialog Axiata PLC is seeking a Technical Officer – Service Operations Centre on a 6-month contract basis. The selected candidate will support 24×7 service operations by monitoring network performance, managing incidents, troubleshooting technical issues, and ensuring uninterrupted service availability.

Job Location: Colombo, Sri Lanka
Employment Type: Contract – 6 Months
Work Environment: 24×7 Service Operations Centre

Position Details

Position: Technical Officer – Service Operations Centre
Company: Dialog Axiata PLC
Contract Duration: 6 Months
Job Location: Colombo, Sri Lanka

Company Overview

Dialog Axiata PLC, a subsidiary of Axiata Group Berhad, is a leading connectivity provider in Sri Lanka, offering mobile, TV, fixed telecom and international services. The company has a strong presence across digital, financial and IT services.

Qualifications & Experience

• Diploma qualification in Telecommunications, Computer Networks, Networking, Information Technology, or a related field such as NDES, HNDE, NDT or equivalent.
• Preferably 1–2 years of experience in IP Networking, Telecommunications, Network Operations Centre (NOC), Service Operations Centre (SOC), or a related technical environment.
• Basic knowledge of IP networking concepts, routing, switching, network monitoring and fault management.
• Professional certifications such as CCNA or other relevant networking certifications will be an added advantage.

Key Responsibilities

• Monitor network performance, system alarms and operational dashboards to ensure uninterrupted service availability on a 24×7 basis.
• Detect, analyse, troubleshoot and manage network and service incidents within defined SLAs.
• Serve as the first point of contact for operational issues and coordinate with internal technical teams and external vendors.
• Escalate critical incidents according to established procedures and provide regular updates to relevant stakeholders.
• Perform first-level troubleshooting related to IP networking, telecommunications and network services.
• Monitor service quality metrics, network performance indicators and operational KPIs to maintain high service standards.
• Maintain accurate operational records, incident logs and reports, ensuring all documentation is up to date.
• Collaborate with engineering, field operations and other support teams to ensure seamless service operations and continuous improvement initiatives.

Required Skills

• Ability to perform first-level troubleshooting effectively and coordinate issues with relevant technical teams and vendors.
• Strong analytical and problem-solving skills.
• Ability to manage operational incidents under pressure.
• Good communication and interpersonal skills.
• Ability to work collaboratively across teams.
• Computer literacy and familiarity with network monitoring tools and operational processes.
• Willingness to work on a 24×7 shift roster, including night shifts, weekends and public holidays.
• Proactive mindset with a strong commitment to service excellence, resilience and operational effectiveness.

Salary & Benefits

• Contract employment for 6 months.
• Opportunity to gain experience in a 24×7 Service Operations Centre environment.
• Exposure to telecommunications, IP networking, network monitoring and service operations.
• Opportunity to work with technical teams and external vendors in a professional telecommunications environment.

How to Apply

Interested candidates should send their CV to careers@dialog.lk.

Please use the following as the email subject:

Technical Officer – Service Operations Centre

Important Notes

• This is a 6-month contract position.
• The role requires willingness to work on a 24×7 shift roster, including night shifts, weekends and public holidays.
• Candidates with relevant networking certifications such as CCNA will have an added advantage.