Customer Service Consultant (Executive)

Customer Service Consultant (Executive) – Intrepid

Job Overview

Job Title: Customer Service Consultant (Executive)
Company: Intrepid Travel
Job Category: Customer Service & BPO, Hotel & Tourism, Sales & Marketing, Private Jobs
Job Location: Colombo, Sri Lanka
Work Location: Colombo
Employment Type: Permanent, Full-time
Work Arrangement: Hybrid

Intrepid Travel is seeking a Customer Service Consultant (Executive) to join its growing Customer Service team in Colombo. The role involves providing online customer service, supporting customers and travel agents throughout the booking journey, and helping customers make informed travel decisions.

Position Details

Position: Customer Service Consultant (Executive)
Location: Colombo, Sri Lanka
Employment Type: Permanent, Full-time
Work Arrangement: Hybrid
Working Schedule: Rostered basis covering 24/7 global sales and service

Company Overview

Intrepid Travel is a global travel company with more than 35 years of experience and trips operating across more than 100 countries. The company describes itself as a certified B Corp and operates a diverse global team.

Qualifications & Experience

• Minimum 2 years of experience in customer service, including telephone, Live Chat and/or web-based customer service.
• Excellent English communication skills, both verbal and written.
• Strong customer service skills.
• High level of accuracy and effective time management skills.
• Travel industry course and/or experience within the travel industry is preferred.
• Well-versed with computer-based booking systems.

Key Responsibilities

• Act as the first point of contact for global customers using Live Chat.
• Provide information about trips and assist customers with their decision-making.
• Support the maximization of sales across Intrepid Group products.
• Support direct customers and travel agents throughout the pre-booking and post-booking processes.
• Action web bookings.
• Make bookings in the reservation system.
• Provide an exceptional online customer experience.
• Support customers across a global 24/7 sales and service operation.

Required Skills

• Excellent verbal and written English communication.
• Strong customer service and interpersonal skills.
• High accuracy and attention to detail.
• Effective time management.
• Ability to work with computer-based booking systems.
• Ability to support customers through online channels.
• Sales and customer-focused approach.
• Flexibility to work rostered shifts, including weekends and different shifts.

Salary & Benefits

The advertisement highlights the following work perks:

• Flexible work options, including work from home and work from anywhere for 4 weeks per year.
• A free Intrepid trip every year, plus an extra week of leave to enjoy it.
• E-learning and professional development opportunities.
• Diverse global career opportunities.
• Access to an Employee Assistance Program providing 24/7 support and counselling.
• Support for causes important to employees through 20 hours of volunteer leave every year.
• Global benefits and flexible working arrangements.

How to Apply

Applications must be submitted through the Intrepid Travel online application process.

Applicants should apply for the Customer Service Consultant (Executive) position.

Important Notes

• This is a permanent, full-time position.
• The role operates in a hybrid capacity from the Colombo office.
• The customer service team operates on a rostered basis covering 24/7 global sales and service.
• Flexibility to work weekends and shifts is essential.
• Minimum 2 years of customer service experience is required.
• Travel industry experience or relevant training is preferred.
• Strong English communication skills are essential.