Team Lead (Insurance Operations Support)

Job Overview

Job Title: Team Lead – Insurance Operations Support Company: Accqua Global Services (Pvt) Ltd Job Location: Colombo 02, Sri Lanka Job Category: Insurance & Banking, Accounting & Finance, Customer Service & BPO, Management, Private Jobs

Accqua Global Services (AGS) is seeking a capable and experienced professional for the position of Team Lead – Insurance Operations Support. The role involves coordinating insurance policy servicing operations, managing team workloads, monitoring service standards, resolving client queries, and ensuring timely delivery of operational tasks.

Position Details

• Position: Team Lead – Insurance Operations Support

• Company: Accqua Global Services (Pvt) Ltd

• Department: Insurance Operations Support

• Location: IBM Building II, Nawam Mawatha, Colombo 02, Sri Lanka

• Experience Required: 2–3 years in customer service, policy operations, or claims servicing within an insurance company, or equivalent customer service experience.

Company Overview

Accqua Global Services (AGS) provides finance, accounting, and back-office solutions to leading insurance companies across the Middle East. Its services include end-to-end finance operations, technical insurance accounting, and insurance process support.

Qualifications & Experience

• Two to three years of experience in customer service, policy operations, or claims servicing at an insurance company.

• Alternatively, equivalent customer service experience at a leading service establishment.

• Good understanding of basic Enterprise Resource Planning (ERP) system functionalities.

• Experience coordinating operational tasks and handling customer queries.

• Relevant insurance operations experience will be beneficial.

Key Responsibilities

• Act as the single point of contact (SPOC) for client policy servicing queries.

• Coordinate daily communication with clients and resolve queries and disputes.

• Monitor turnaround-time (TAT) compliance against agreed service levels.

• Allocate tasks and manage workloads across the Operations Support team.

• Route first-level queries and escalations to the appropriate specialists.

• Support smooth daily operations and maintain service quality.

• Coordinate with relevant teams to ensure queries are resolved within agreed timelines.

Required Skills

• Strong coordination and organisational skills.

• Excellent communication and customer service abilities.

• Problem-solving and dispute-resolution skills.

• Computer literacy and familiarity with ERP systems.

• Ability to manage workloads and prioritise tasks.

• Team coordination and workload management capabilities.

• Attention to detail and commitment to service-level compliance.

Salary & Benefits

Salary details and specific employment benefits have not been disclosed in the advertisement. Further information may be provided during the recruitment process.

How to Apply

Interested candidates should send their CV by email and include “Insurance” in the email subject line.

Email: hr-admin@accquaglobal.com

Address: Accqua Global Services (Pvt) Ltd, IBM Building II, Nawam Mawatha, Colombo 02, Sri Lanka.

Important Notes

• Candidates should have 2–3 years of relevant experience or equivalent customer service experience.

• Experience in insurance policy operations or claims servicing is particularly relevant.

• Computer literacy and knowledge of basic ERP systems are expected.

• Applicants must include “Insurance” in the email subject line when submitting their CV.