Public Relation Officer

Public Relation Officer – Nawaloka Hospitals PLC

Job Overview

Nawaloka Hospitals PLC is seeking a professional and customer-focused Public Relations Officer to join its Colombo operations team. The selected candidate will be responsible for handling patient coordination, front office communication, and maintaining a positive public image of the hospital through effective interaction and service delivery.

Position Details

• Job Title: Public Relations Officer
• Organization: Nawaloka Hospitals PLC
• Job Category: Customer Service & BPO / Healthcare & Nursing / HR & Administration
• Location: Colombo District, Sri Lanka (Colombo 02)
• Employment Type: Full-Time
• Industry: Healthcare / Private Hospital Services

Company Overview

Nawaloka Hospitals PLC is one of Sri Lanka’s leading private healthcare institutions, known for delivering high-quality medical services and patient care. The hospital maintains strong operational standards and focuses on professional service delivery, patient satisfaction, and continuous healthcare improvement.

Qualifications & Experience

• G.C.E. Advanced Level (A/L) with credit passes (mandatory)
• Diploma or Certificate in Public Relations, Communication, Customer Care, or Healthcare Administration (added advantage)
• 0–2 years of experience in customer service, front office, or healthcare/hospital environments
• Experience in hospitality, healthcare, or service industries will be an advantage
• Strong command of Sinhala and English (Tamil proficiency is an added advantage)

Key Responsibilities

• Assist patients with admissions and related coordination
• Handle front office and customer inquiries professionally
• Coordinate between patients, medical staff, and hospital departments
• Maintain a positive public image of the hospital through communication and service
• Support administrative and operational coordination tasks
• Ensure smooth patient flow and service experience
• Use hospital information systems for basic data handling and updates
• Maintain service quality and patient satisfaction standards

Required Skills

• Strong communication and interpersonal skills
• Professional appearance with a confident and pleasant personality
• Basic computer literacy (MS Office, email, hospital systems)
• Knowledge of hospital services, departments, and procedures
• Ability to multitask in a fast-paced environment
• Strong coordination and customer handling skills
• Attention to detail and service orientation

Salary & Benefits

• Competitive remuneration package
• Employment with a highly reputed healthcare organization
• Career development and professional growth opportunities
• Exposure to hospital operations and patient care systems
• Stable and supportive working environment

How to Apply

Interested candidates can send their CV to:
vacancy@nawaloka.com

Important Notes

• Only shortlisted candidates will be contacted
• Applicants must have strong communication and interpersonal skills
• Experience in hospital or front office roles will be an advantage
• The organization reserves the right to close the vacancy without prior notice
• Incomplete applications may not be considered