Manager Admissions and Patient Services – Nawaloka Hospitals PLC

Manager Admissions and Patient Services – Nawaloka Hospitals PLC

Job Overview

Job Title: Manager – Admissions & Patient Services
Company: Nawaloka Hospitals PLC
Location: Colombo District, Sri Lanka
Job Type: Full-Time
Industry: Healthcare Management / Patient Services / Hospital Administration

Nawaloka Hospitals PLC is seeking an experienced and customer-focused Manager – Admissions & Patient Services to lead its admissions and patient service operations. This leadership role is ideal for professionals with strong healthcare administration experience who are passionate about delivering exceptional patient experiences while driving operational excellence.

Position Details

Position: Manager – Admissions & Patient Services
Organization: Nawaloka Hospitals PLC
Work Location: Colombo District, Sri Lanka
Employment Type: Full-Time

The successful candidate will oversee admissions, patient services, customer relations, and front-office operations while ensuring seamless coordination between departments and maintaining high standards of patient satisfaction.

Company Overview

Nawaloka Hospitals PLC is one of Sri Lanka’s most respected private healthcare institutions, providing world-class healthcare services through advanced medical technology, highly qualified professionals, and a patient-centered approach. With a strong reputation for clinical excellence and service quality, Nawaloka Hospitals continues to be a trusted name in healthcare across Sri Lanka.

Qualifications & Experience

• Degree, Higher National Diploma (HND), Diploma, or equivalent professional qualification in:
  • Hospital Administration
  • Healthcare Management
  • Business Administration
  • Management
  • Marketing
  • Or a related field
• Candidates with 7+ years of relevant experience in healthcare, hospital services, airline customer service, or patient service operations will receive special consideration.
• MBA or MSc in Healthcare Management, Hospital Administration, or Business Management will be an added advantage.
• Minimum 7–10 years of relevant experience in:
  • Hospital admissions
  • Front office operations
  • Patient services
  • Customer relations
  • Hospitality management
  • Healthcare administration
• Minimum 3 years of experience in a supervisory or managerial role.
• Experience in IPD admissions, insurance processing, corporate patient management, bed management, and front office operations will be advantageous.

Key Responsibilities

• Lead and manage all admissions and patient service operations.
• Oversee patient admissions, transfers, discharges, and bed allocation processes.
• Ensure smooth coordination with medical, nursing, billing, insurance, and corporate departments.
• Enhance patient experience and service quality throughout the patient journey.
• Monitor operational KPIs and identify opportunities for continuous improvement.
• Analyze service performance data and implement corrective actions where necessary.
• Manage admissions and patient service teams, including performance reviews and staff development.
• Ensure 24/7 operational excellence and efficient service delivery.
• Develop and implement strategies to improve patient satisfaction and operational efficiency.

Required Skills

• Leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong analytical and problem-solving capabilities.
• Customer service excellence and patient relationship management.
• Knowledge of hospital information systems (HIS), reporting tools, and dashboards.
• Operational planning and performance management expertise.
• Conflict resolution and decision-making skills.
• Ability to work effectively in a fast-paced healthcare environment.
• Strategic thinking and service improvement capabilities.

Salary & Benefits

• Competitive remuneration package.
• Opportunities for career growth and professional development.
• Collaborative and supportive working environment.
• Recognition and rewards based on performance and contribution.
• Opportunity to work with one of Sri Lanka’s leading healthcare institutions.
• Exposure to advanced healthcare management practices.

How to Apply

Interested candidates are invited to submit their updated CV via email.

Email: recruitment@nawaloka.com

Please mention “Manager – Admissions & Patient Services” in the subject line of your email application.