Information Technology Assistant

Information Technology Assistant – Bureau of Rehabilitation

Position

Information Technology Assistant (MA 2-1) – Bureau of Rehabilitation

Main Purpose of the Post

The Information Technology Assistant is responsible for supporting, maintaining, and developing the Bureau of Rehabilitation’s information technology infrastructure. The role includes providing technical support, managing computer hardware and software, maintaining databases and networks, developing IT solutions, and ensuring the efficient operation of the Bureau’s information systems.

Key Duties & Responsibilities

IT Operations

• Install, configure, and maintain computer hardware and software.
• Provide technical support to users and troubleshoot hardware and software issues.
• Maintain computer systems to ensure reliable and efficient operation.
• Perform routine system maintenance and upgrades.

System Administration

• Assist in managing databases and information systems.
• Support system analysis, system design, implementation, testing, and maintenance.
• Prepare and maintain Management Information System (MIS) reports.
• Ensure proper backup and recovery of organizational data.

Network Administration

• Assist in the installation, configuration, and maintenance of computer networks.
• Support network administration and network security activities.
• Monitor network performance and resolve connectivity issues.
• Assist in maintaining server and communication infrastructure.

IT Development & Security

• Support software development, implementation, testing, and maintenance.
• Maintain database administration activities.
• Ensure information security and data protection.
• Perform any other IT-related duties assigned by the supervising officer. According to the competency table on page 8, the role may involve programming, system development, database administration, network administration, and network security support.

Salary Scale

Salary Scale (MA 2-1 – 2016)

• Rs. 30,310 – 50,940

Current Salary Levels

• Grade III – Rs. 30,310
• Grade II – Rs. 33,660
• Grade I – Rs. 38,870

Educational Qualifications

Applicants should possess:

• Passed the G.C.E. (O/L) Examination or an equivalent qualification recognized by the Government.
• A National Vocational Qualification (NVQ) Level 5 or another Government-recognized qualification in Information Technology, Computer Science, Information Systems, or a related field.
• Satisfactory physical and mental fitness to perform the duties of the post.
• Any additional qualifications specified in the approved Scheme of Recruitment.

Required Skills

• Computer hardware and software maintenance.
• System analysis and troubleshooting.
• Database administration.
• Programming and software development.
• Network administration and network security.
• Operating system administration.
• Problem-solving and analytical skills.
• Report writing and documentation.
• Ability to provide user support and training.
• Good communication and teamwork skills. The competency matrix on page 8 specifically highlights programming, database administration, network administration, and network security as core technical competency areas.

Recruitment Method

Recruitment is based on:

• Educational and professional qualifications.
• Structured interview.
• Practical or technical assessment where applicable.
• Any additional requirements specified in the approved recruitment procedure.

Promotion

Promotion from Grade III → Grade II → Grade I is based on:

• Completion of the prescribed period of satisfactory service.
• Successful performance evaluations.
• Completion of required training and professional development.
• Meeting the qualifications and conditions specified in the approved promotion scheme.

The Information Technology Assistant (MA 2-1) is a technical support position responsible for managing computer systems, software, databases, networks, information security, and IT infrastructure while ensuring the efficient operation of the Bureau of Rehabilitation’s information technology services.

Resources :

Job Details (Sinhala)

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