Executive | Senior Executive (Member Center)

Executive | Senior Executive (Member Center) – ikman.lk (Pvt) Ltd

Job Overview

ikman is looking for energetic and customer-focused professionals to join its Member Center team as Executive / Senior Executive. This role is ideal for individuals with excellent communication skills who enjoy interacting with customers and providing outstanding service. School leavers and candidates with sales or after-sales experience are encouraged to apply. Join one of Sri Lanka’s leading digital marketplaces and build a rewarding career in a supportive work environment.

Position Details

Job Title: Executive / Senior Executive – Member Center
Company: ikman (Pvt) Ltd
Job Location: Colombo, Sri Lanka
Job Category: Customer Service & BPO
Employment Type: Full-Time

Company Overview

ikman (Pvt) Ltd is Sri Lanka’s leading online marketplace, connecting millions of buyers and sellers across the country. With a team of over 200 employees, ikman is committed to innovation, customer satisfaction, and creating an engaging workplace where employees can grow professionally while delivering exceptional service.

Qualifications & Experience

• Successfully completed G.C.E. O/L and G.C.E. A/L examinations.
• Available to work on a 5-day roster, including weekends.
• Excellent communication skills with bi-lingual or tri-lingual ability preferred.
• Strong interpersonal and customer service skills.
• Prior experience in sales or after-sales service is an advantage but not mandatory.
• Basic knowledge of Microsoft Office and Google Workspace.
• Proactive team player with a positive attitude.
• School leavers are encouraged to apply.

Key Responsibilities

• Provide professional support to members through the Member Center.
• Deliver outstanding customer service while handling inquiries and requests.
• Assist customers with sales and after-sales support.
• Communicate effectively with customers in multiple languages where required.
• Maintain accurate records using Microsoft Office and Google Workspace.
• Work collaboratively with team members to achieve service targets.
• Contribute to delivering a positive customer experience.

Required Skills

• Customer Service Excellence.
• Communication Skills.
• Interpersonal Skills.
• Sales and After-Sales Support.
• Microsoft Office.
• Google Workspace.
• Teamwork.
• Problem-Solving.
• Time Management.
• Adaptability.

Salary & Benefits

• Attractive remuneration package above market standards.
• Basic salary with monthly revenue-based incentives.
• Permanent employment opportunity.
• Weekend and shift allowances.
• Staff insurance including OPD, hospitalization, and life cover.
• Quarterly rewards and additional performance-based incentives.
• Continuous learning and career growth opportunities.
• Positive and supportive working environment.

How to Apply

Interested candidates should click the Apply button on this job post and submit their updated CV.

Email: hr@ikman.lk

Application Deadline: Within 14 days of the advertisement date.

Important Notes

• Job Location: Colombo, Sri Lanka.
• Candidates must be willing to work on a rotating 5-day roster, including weekends.
• Previous sales or after-sales experience will be an added advantage but is not mandatory.
• School leavers meeting the required qualifications are encouraged to apply.
• Only shortlisted candidates will be contacted for the next stage of the recruitment process.