Executive Customer Service – Credit Information Bureau of Sri Lanka

Executive Customer Service – Credit Information Bureau of Sri Lanka

Job Overview

Credit Information Bureau of Sri Lanka is seeking dynamic and customer-focused professionals for the position of Executive Customer Service. The selected candidate will play a key role in delivering efficient customer service operations while supporting the Bureau’s digital transformation and customer engagement initiatives.

This is an excellent opportunity for individuals with experience in customer service, banking, finance, or call center operations to build a rewarding career in Sri Lanka’s financial services sector.

Job Title

Executive Customer Service

Organization

Credit Information Bureau of Sri Lanka (CRIB)

Job Type

Full Time

Workplace

Colombo 02, Sri Lanka

Job Responsibilities

• Manage assigned customer service operations across multiple service delivery channels.
• Ensure high levels of customer satisfaction and trust through prompt service delivery.
• Resolve customer inquiries, requests, and disputes efficiently in line with customer service standards.
• Support customer support service digitalization initiatives by coordinating with internal and external stakeholders.
• Handle onboarding and registration of customers across all service channels, including:
  • Internet banking portal
  • Mobile applications
• Assist in improving Help Desk and Call Center operations to enhance service efficiency and responsiveness.
• Participate in customer service and public awareness programmes organized by the Bureau.
• Ensure strict adherence to regulatory requirements, internal policies, and operational procedures.

Required Qualifications

Applicants should possess:

• Diploma in:
  • Banking and Finance
  • Business Management
  • Service Management
  • Marketing or related field
• Professional qualifications from the Chartered Institute of Marketing (CIM) will be considered an added advantage.
• Minimum 02 years of working experience in customer service or a related field.
• Experience in call center operations will be an added advantage.

Work Profile

• Direct reporting to the Deputy General Manager.
• Assist in delivering time-bound and target-oriented business objectives aligned with the Bureau’s strategic plans.

Required Skills

• Customer relationship management
• Communication and interpersonal skills
• Problem-solving and conflict resolution abilities
• Digital customer service operations
• Call center and help desk operations
• Team coordination and stakeholder communication
• Time management and organizational skills

Salary & Benefits

• Attractive remuneration package aligned with market standards
• Professional working environment
• Career growth opportunities in the financial services sector
• Exposure to digital customer service and financial industry operations

Selection Process

• Selection will be conducted through interviews.
• Only shortlisted candidates will be contacted.
• All information submitted will be treated with strict confidentiality.

How to Apply

Interested applicants should forward their Curriculum Vitae along with contact details of two non-related referees via email within 07 days of the advertisement.

Applicants should clearly mention the applied position in the email subject line.

Application Email

vacancy@crib.lk

Organization Address

The Director / General Manager
Credit Information Bureau of Sri Lanka
No. 201, Sir James Peiris Mawatha
Colombo 02
Sri Lanka

Organization Overview

Credit Information Bureau of Sri Lanka (CRIB) plays a vital role in Sri Lanka’s financial ecosystem by facilitating credit flow and supporting informed lending decisions through accurate and timely credit information services.