Customer Service Associate

Customer Service Associate – Union Bank of Colombo PLC

Job Overview

Union Bank of Colombo PLC is seeking young and dynamic candidates for the positions of Customer Service Associates / Senior Customer Service Associates at its Contact Centre in Wellawatte. The role involves assisting customers, providing quality service, cross-selling banking products and maintaining high standards of telephone etiquette and customer experience.

Position Details

Job Title: Customer Service Associate / Senior Customer Service Associate
Organization: Union Bank of Colombo PLC
Work Location: Wellawatte, Colombo District, Sri Lanka
Employment Type: Not specified in the vacancy advertisement
Work Schedule: Roster basis; overnight shifts may be required for male candidates

Company Overview

Union Bank of Colombo PLC is a commercial bank in Sri Lanka providing banking products and services to individual and business customers. This vacancy is for its Contact Centre located in Wellawatte.

Qualifications & Experience

Applicants should meet the following requirements:

• Completion of the G.C.E. Advanced Level examination.
• Candidates may be fully or partially qualified.
• Fluency in English is mandatory.
• Being tri-lingual will be an added advantage.
• Prior work experience in a contact centre will be an advantage.
• Willingness to work on a roster basis.
• Flexibility to work overnight shifts for male candidates.

Key Responsibilities

• Assist customers with attention to detail and provide assured quality service.
• Handle customer interactions professionally and efficiently.
• Maintain a high standard of telephone etiquette.
• Deliver a positive customer experience.
• Cross-sell Union Bank products and services to customers.
• Support the Contact Centre in maintaining effective customer service standards.

Required Skills

• Good customer service skills.
• Strong telephone etiquette.
• Excellent communication skills in English.
• Ability to interact professionally with customers.
• Dynamic and positive attitude.
• Strong attention to detail.
• Ability to work effectively in a Contact Centre environment.
• Sales and cross-selling skills.
• Willingness to work flexible and roster-based shifts.
• Ability to work independently and as part of a team.

Salary & Benefits

The vacancy advertisement does not specify a salary scale or detailed benefits package.

Union Bank states that it is an equal opportunity employer.

How to Apply

Interested candidates should forward their application to:

Email: jobs@unionb.com

Applicants should include the names of two non-related referees with their application.

The subject line must state: “Contact Centre”.

Interviews will be conducted on a rolling basis.

Only shortlisted applicants will be notified.

Important Notes

• The vacancies are for Customer Service Associates / Senior Customer Service Associates.
• The positions are based at the Union Bank Contact Centre in Wellawatte.
• Completion of G.C.E. A/L is required.
• Candidates may be fully or partially qualified.
• Fluency in English is mandatory.
• Tri-lingual language ability is an added advantage.
• Previous Contact Centre experience will be an advantage.
• Candidates should be willing to work on a roster basis.
• Flexibility to work overnight shifts is required for male candidates.
• Applications should include details of two non-related referees.
• Interviews will be held on a rolling basis.
• Union Bank is an equal opportunity employer.
• The advertisement does not specify a closing date.
• The advertisement does not specify a salary scale.

Job Category: Customer Service & BPO, Banking & Insurance, Sales & Marketing, Private Jobs