Call Center Operator

Call Center Operator – Swisstek (Ceylon) PLC

Job Overview

Swisstek (Ceylon) PLC is seeking a customer-focused and enthusiastic Call Center Operator to join its growing team. This role is ideal for individuals with excellent communication skills who enjoy assisting customers, handling inquiries, and delivering outstanding customer service. The successful candidate will serve as the first point of contact for customers while maintaining the company’s high standards of professionalism and service excellence.

Position Details

Job Title: Call Center Operator
Company: Swisstek (Ceylon) PLC
Employment Type: Full-Time
Job Category: Customer Service & BPO, Private Jobs
Job Location: Colombo, Sri Lanka

Company Overview

Swisstek (Ceylon) PLC is one of Sri Lanka’s leading manufacturers of premium building solutions. The company offers a comprehensive range of products including tile adhesives, grouts, waterproofing systems, advanced aluminium solutions, and finishing products. With a strong commitment to innovation, sustainability, and quality, Swisstek continues to expand its presence while delivering world-class construction solutions across Sri Lanka.

Qualifications & Experience

Applicants should possess the following qualifications and experience:

• G.C.E. Advanced Level qualification or equivalent.
• A Diploma in Customer Service, Marketing, or Communication will be an added advantage.
• Minimum 1–2 years of experience in a call center or customer support role, preferably in a manufacturing or service-oriented company.
• Excellent verbal communication skills in Sinhala and English. Proficiency in Tamil will be an added advantage.
• Strong listening skills, patience, and a customer-focused attitude.
• Ability to manage multiple customer calls while maintaining professionalism and accuracy.
• Basic computer literacy and familiarity with CRM or call management systems.
• Willingness to work rotational shifts when required.

Key Responsibilities

The selected candidate will be responsible for:

• Handling inbound and outbound calls related to customer inquiries, product information, and order updates.
• Recording customer details, inquiries, and follow-up actions accurately in the system.
• Coordinating with internal departments to resolve customer issues promptly.
• Promoting company products and services by identifying customer requirements and recommending suitable solutions.
• Maintaining call logs and preparing daily reports on customer interactions and feedback.
• Ensuring all communications are handled professionally and in accordance with company service standards.
• Escalating unresolved or complex customer issues to the relevant departments or supervisors.
• Participating in training sessions to stay updated on product knowledge, promotions, and company procedures.

Required Skills

• Customer service
• Call center operations
• Telephone communication
• CRM software
• Customer relationship management
• Active listening
• Problem-solving
• Complaint handling
• Data entry
• Multitasking
• Time management
• Microsoft Office
• Teamwork
• Professional communication

Salary & Benefits

• Attractive remuneration package based on qualifications and experience.
• Opportunity to work with one of Sri Lanka’s leading building solutions companies.
• Career development and continuous learning opportunities.
• Professional and supportive working environment.
• Exposure to customer service operations within a leading manufacturing organization.
• Additional employee benefits in accordance with company policies.

How to Apply

Interested candidates should send their updated resume together with a cover letter outlining their suitability for the role via email.

Email: hr@swisstekceylon.com

Please mention “Call Center Operator – [Your Name]” in the subject line of your email.

Important Notes

• Job Location: Colombo, Sri Lanka.
• Only shortlisted candidates will be contacted.
• Applicants with experience in customer service, call center operations, or customer support are encouraged to apply.
• Proficiency in Tamil will be considered an added advantage.
• Candidates should be willing to work rotational shifts if required.
• Ensure your application includes an updated resume and cover letter before submission.