Banking Assistant

Banking Assistant – DFCC Bank Jaffna

Job Overview

DFCC Bank PLC is seeking a suitable candidate for the position of Banking Assistant at its Jaffna Branch. The role involves supporting branch operations, providing customer service and ensuring compliance with the policies and guidelines established by the bank and relevant regulators.

Job Title: Banking Assistant
Company: DFCC Bank PLC
Job Location: Jaffna, Sri Lanka
Branch: Jaffna Branch
Job Type: Full-Time
Job Category: Banking & Insurance, Customer Service & BPO, Private Jobs

Position Details

Position: Banking Assistant

The Banking Assistant will be responsible for supporting the operational activities of the Jaffna Branch while providing exceptional customer service and ensuring compliance with banking policies and regulatory requirements.

Location: Jaffna, Sri Lanka

Company Overview

DFCC Bank PLC is a licensed commercial bank in Sri Lanka providing a range of banking and financial services to individuals and businesses.

The bank operates through a branch network across Sri Lanka and provides career opportunities in various areas of commercial banking.

Qualifications & Experience

• Minimum 2 years of experience in Commercial Banking.
• Experience in branch operations is required.
• Credit knowledge will be an added advantage.
• Fair knowledge of the products and services offered by the bank.
• Good interpersonal and communication skills.
• Strong customer service orientation.
• Previous experience in a banking environment will be beneficial.

Key Responsibilities

• Handle operational activities at the branch.
• Provide exceptional customer service to branch customers.
• Ensure branch activities are carried out according to the policies and guidelines established by the bank.
• Comply with applicable regulatory requirements.
• Support day-to-day branch operations efficiently.
• Assist customers with their banking requirements.
• Maintain professional relationships with customers.
• Support the branch in achieving operational and service standards.
• Carry out other relevant duties assigned by the branch management.

Required Skills

• Good knowledge of commercial banking operations.
• Understanding of branch banking activities.
• Knowledge of credit-related functions will be an advantage.
• Good interpersonal skills.
• Strong communication skills.
• Excellent customer service skills.
• Ability to work effectively in a branch environment.
• Ability to follow banking policies, procedures and regulatory requirements.
• Good attention to detail and responsibility.
• Ability to work effectively as part of a team.

Salary & Benefits

• Salary and benefits will be provided according to DFCC Bank’s applicable remuneration structure.
• The advertisement does not specify a fixed salary or detailed benefits package.
• Opportunity to work within a professional commercial banking environment.

How to Apply

Interested candidates should submit an updated CV or DFCC Bank application form via email to:

Email: recruit@dfccbank.com

Candidates should mention the post applied for in the subject line of the email.

Closing Date: 07 October 2026

Important Notes

• Job Location: Jaffna, Sri Lanka
• Branch: Jaffna Branch
• Organization: DFCC Bank PLC
• Position: Banking Assistant
• Job Category: Banking & Insurance, Customer Service & BPO, Private Jobs
• Minimum 2 years of Commercial Banking experience is required.
• Experience in branch operations is required.
• Credit knowledge is an added advantage.
• Candidates should have a fair knowledge of the bank’s products and services.
• Good interpersonal and communication skills are required.
• Excellent customer service skills are required.
• Candidates should comply with the bank’s policies, guidelines and applicable regulatory requirements.
• DFCC Bank states that it is an equal opportunity employer and that recruitment is based on merit and competency.
• Application Email: recruit@dfccbank.com
• Closing Date: 07 October 2026