Senior Customer Service Associate

Senior Customer Service Associate – HNB General Insurance Limited

Job Overview

HNB General Insurance Limited is seeking a suitable professional for the position of Senior Customer Service Associate in the Customer Service & Telemarketing Division. The role involves insurance application assessment, policy issuance, customer service, policy updates, front office operations and coordination with internal teams.

Job Title: Senior Customer Service Associate
Company: HNB General Insurance Limited
Job Location: Sri Lanka
Job Type: Full-Time
Job Category: Customer Service & BPO, Banking & Insurance, Private Jobs

Position Details

Position: Senior Customer Service Associate
Division: Customer Service & Telemarketing

The Senior Customer Service Associate will support customers with insurance products and services while handling policy-related activities, front office operations and customer inquiries.

Working Hours:

• Monday to Friday: 8:00 AM – 5:00 PM
• Saturday: 8:00 AM – 1:00 PM

Company Overview

HNB General Insurance Limited is an insurance company in Sri Lanka providing general insurance products and services to customers. The company is licensed by the Insurance Regulatory Commission of Sri Lanka.

Qualifications & Experience

• Prior experience of 1–2 years in a related field will be an added advantage.
• Previous customer service experience, particularly handling walk-in clients, will be an advantage.
• Experience in insurance-related operations will be beneficial.
• Basic knowledge of insurance systems will be an advantage.
• Proficiency in MS Office is required.

Key Responsibilities

• Evaluate and assess risks associated with insurance applications.
• Ensure accurate and efficient policy issuance in compliance with company guidelines.
• Handle endorsements and policy updates according to customer requirements.
• Greet and assist walk-in customers in a professional and friendly manner.
• Address customer inquiries, concerns and requests efficiently.
• Provide guidance on insurance products and services according to customer needs.
• Manage front office operations.
• Maintain accurate records and documentation.
• Coordinate with internal teams to resolve customer issues promptly.
• Support customer service and policy administration activities.
• Ensure customer requests are handled accurately and within applicable procedures.

Required Skills

• Strong customer service skills with the ability to handle walk-in clients professionally.
• Excellent communication and interpersonal skills.
• Ability to work independently.
• Ability to manage multiple tasks simultaneously.
• Proficiency in MS Office.
• Basic knowledge of insurance systems will be an advantage.
• Fluency in English and Sinhala.
• Knowledge of Tamil will be an added advantage.
• Good problem-solving and customer relationship management skills.
• Ability to work effectively in a front office and customer-focused environment.

Salary & Benefits

• Salary and benefits will be provided according to the company’s applicable remuneration structure.
• The advertisement does not specify a fixed salary or detailed benefits package.
• Opportunity to work in the Customer Service & Telemarketing Division of a professional insurance organization.

How to Apply

Interested candidates should send their CV, including the contact details of two non-related referees, to:

Email: careers@hnbgeneral.com

Applications should be submitted within 14 days of the advertisement.

Important Notes

• Job Location: Sri Lanka
• Organization: HNB General Insurance Limited
• Position: Senior Customer Service Associate
• Division: Customer Service & Telemarketing
• Job Category: Customer Service & BPO, Banking & Insurance, Private Jobs
• Prior experience of 1–2 years in a related field is an added advantage.
• Strong customer service skills and experience handling walk-in clients are required.
• Excellent communication and interpersonal skills are required.
• Candidates should be able to work independently and manage multiple tasks simultaneously.
• MS Office proficiency is required.
• Basic knowledge of insurance systems is an advantage.
• Fluency in English and Sinhala is required.
• Tamil language skills will be an added advantage.
• Working hours are Monday to Friday, 8:00 AM–5:00 PM and Saturday, 8:00 AM–1:00 PM.
• CVs should include the contact details of two non-related referees.
• Application Email: careers@hnbgeneral.com
• Applications should be submitted within 14 days of the advertisement.