Customer Care Executive

Customer Care Executive – Sampath Bank PLC

Job Overview

Job Title: Customer Care Executive
Company: Sampath Bank PLC
Job Location: Colombo 02, Sri Lanka
Employment Type: Fixed-Term Contract – 3 Years
Industry: Banking & Financial Services

Sampath Bank PLC is seeking motivated and customer-focused individuals for Customer Care Executive positions under a three-year fixed-term contract. The Bank is offering opportunities at Junior and Senior Customer Care Executive levels.

Position Details

• Position: Customer Care Executive
• Company: Sampath Bank PLC
• Job Location: Colombo 02, Sri Lanka
• Employment Type: Fixed-Term Contract – 3 Years
• Available Categories:
  • Junior Customer Care Executive – Category I
  • Junior Customer Care Executive – Category II
  • Senior Customer Care Executive

Company Overview

Sampath Bank PLC is a leading commercial bank in Sri Lanka providing a range of banking and financial services. The Customer Care team plays an important role in assisting customers, responding to inquiries and providing information and solutions relating to the Bank’s products and services.

Qualifications & Experience

Junior Customer Care Executive – Category I

• Preferably below 25 years of age.
• Should have sat for GCE A/L.
• No specific prior experience is stated.

Junior Customer Care Executive – Category II

• Preferably below 25 years of age.
• Should have sat for GCE A/L.
• 3 months to 18 months of experience at a Customer Care Centre, Call Centre, Contact Centre or similar business environment.

Senior Customer Care Executive

• Preferably below 27 years of age.
• Preferably should have sat for GCE A/L.
• Minimum 18 months of experience at a Customer Care Centre, Call Centre, Contact Centre or similar business environment.

Key Responsibilities

• Attend to inbound and outbound calls efficiently.
• Respond to customer emails effectively.
• Manage and resolve customer complaints and inquiries.
• Provide customers with product- and service-related information and suitable solutions.
• Understand customer requirements and respond appropriately.
• Provide a superior level of customer service even in the absence of customers’ physical presence.

Required Skills

• Excellent verbal and written communication skills in Sinhala and English.
• Knowledge of Tamil will be an added advantage.
• Ability to provide excellent customer service.
• Active listening skills.
• Ability to understand customer needs and respond accordingly.
• Strong problem-solving skills.
• Negotiation skills.
• Ability to work under pressure.
• Willingness and ability to work on a 24/7 shift basis.
• Fairness in interpersonal relations.
• Basic IT skills.
• Customer-focused attitude.

Salary & Benefits

• Attractive remuneration package.
• Three-year fixed-term employment contract.
• Modern and conducive work environment.
• Opportunity to develop experience in customer care and banking services.
• Exposure to customer service, banking products and service-related inquiries.

How to Apply

Interested candidates are invited to apply for the relevant Customer Care Executive position through Sampath Bank PLC’s recruitment process.

Address:
Chief Human Resource Officer
Sampath Bank PLC
No. 110, Sir James Peiris Mawatha
Colombo 02, Sri Lanka

Important Notes

• The employment contract is for 3 years.
• Junior Customer Care Executive – Category I: Preferably below 25 years and should have sat for GCE A/L.
• Junior Customer Care Executive – Category II: Preferably below 25 years with 3–18 months of relevant customer care/contact centre experience.
• Senior Customer Care Executive: Preferably below 27 years with at least 18 months of relevant customer care/contact centre experience.
• Excellent Sinhala and English communication skills are required.
• Tamil language skills will be an added advantage.
• Candidates must be able to work under pressure on a 24/7 shift basis.
• Basic IT skills are required.
• Any form of canvassing will result in disqualification.
• Only shortlisted candidates will be contacted.
• The advertisement does not specify an application deadline.