Operations Manager (Pinnacle Centre)

Operations Manager (Pinnacle Centre) – DFCC Bank

Job Overview

Job Title: Operations Manager (Pinnacle Centre)
Organization: DFCC Bank PLC
Job Location: Colombo, Sri Lanka
Employment Type: Full-Time
Job Category: Banking & Insurance, Management, Private Jobs

DFCC Bank PLC is seeking an experienced banking professional for the position of Operations Manager – Pinnacle Centre. The role is responsible for overseeing branch operations, supervising front and back office teams, ensuring compliance with banking policies and regulations, and maintaining strong relationships with clients and stakeholders.

Position Details

Position: Operations Manager
Centre: Pinnacle Centre
Organization: DFCC Bank PLC
Location: Colombo, Sri Lanka
Employment Type: Full-Time

The successful candidate will oversee the smooth and efficient day-to-day operations of the branch and serve as the local point of contact for operational matters.

Company Overview

DFCC Bank PLC is a licensed commercial bank supervised by the Central Bank of Sri Lanka. The Bank provides a range of banking and financial services to individuals and businesses across Sri Lanka.

Qualifications & Experience

Candidates should ideally:

• Possess a degree or full professional qualification acceptable to the Bank.
• Have at least 7 years of experience covering all operational areas in commercial banking.
• Exposure to credit-related work will be an added advantage.
• Have a good knowledge of laws relating to banking and finance.
• Demonstrate a strong understanding of bank products and automated banking systems.
• Possess excellent interpersonal, communication and customer service skills.
• Completion of the OIC certification will be a definite advantage.

Key Responsibilities

• Oversee all operational functions of the branch, ensuring smooth and efficient daily operations.
• Supervise both front office and back office staff.
• Serve as the local point of contact for operational matters.
• Ensure branch operations are compliant with the policies and guidelines set by the Bank and relevant regulators.
• Build and maintain strong relationships with internal and external clients to promote a positive image of the Bank.
• Establish and nurture a strong client base.
• Provide excellent customer service and operational support.

Required Skills

• Strong knowledge of commercial banking operations.
• Good understanding of banking products and automated banking systems.
• Knowledge of laws and regulations relating to banking and finance.
• Strong operational management skills.
• Excellent leadership and staff supervision skills.
• Strong interpersonal and communication skills.
• Excellent customer service skills.
• Good relationship management and stakeholder management abilities.
• Strong understanding of regulatory and compliance requirements.
• Ability to manage day-to-day branch operations efficiently.
• Credit-related experience will be an added advantage.

Salary & Benefits

• Salary and benefits will be provided according to DFCC Bank PLC’s applicable remuneration structure.
• Further details regarding the remuneration package and employment benefits will be communicated to shortlisted candidates during the recruitment process.

How to Apply

Interested and suitably qualified candidates should submit their applications through the application button provided with this job post.

Candidates should send an updated CV or DFCC Bank application form with the position applied for clearly mentioned in the subject line.

Email: recruit@dfccbank.com

Application Address:
Chief Human Resources Officer
DFCC Bank PLC
73/5, Galle Road
Colombo 03, Sri Lanka

Closing Date: 21 September 2026

Important Notes

• The position is for Operations Manager – Pinnacle Centre.
• Candidates should have at least 7 years of experience covering all operational areas in commercial banking.
• A degree or full professional qualification acceptable to the Bank is required.
• Exposure to credit-related work will be an added advantage.
• Knowledge of banking and finance laws is required.
• Candidates should have a strong understanding of bank products and automated systems.
• Completion of OIC certification will be a definite advantage.
• DFCC Bank is an equal opportunity employer committed to promoting an inclusive and diverse working environment.
• Recruitment is based solely on merit and competency.
• Canvassing is discouraged.
• Correspondence will only be conducted with shortlisted candidates.
• Closing Date: 21 September 2026.