Internship

Internship – Amana Bank PLC

Job Overview

Job Title: Intern – Contact Centre
Company: Amana Bank PLC
Job Location: Colombo 03, Sri Lanka
Employment Type: Internship
Industry: Banking & Financial Services / Customer Service

Amana Bank PLC is offering an exciting Contact Centre Internship opportunity for individuals looking to kickstart their careers in an energetic and customer-focused environment.

The role provides hands-on exposure to customer service, client needs identification, issue resolution and banking-related communication.

Position Details

• Position: Intern – Contact Centre
• Location: Colombo 03, Sri Lanka
• Employment Type: Internship
• Work Schedule: 5 days per week
• Shift Duration: 8-hour shifts
• Industry: Banking / Customer Service

Company Overview

Amana Bank PLC is a banking institution focused on providing customer-oriented financial services. The Contact Centre team plays an important role in connecting customers with the solutions and assistance they require through efficient and professional service.

Qualifications & Experience

• Must have passed GCE Ordinary Level (O/L).
• Candidates should be passionate about pursuing higher education or professional qualifications.
• Part or full completion of certifications or diplomas will be an added advantage.
• No specific prior work experience is stated in the advertisement.

Key Responsibilities

• Handle inbound customer calls.
• Identify and understand client needs.
• Research and resolve customer issues.
• Provide appropriate solutions to customers.
• Upsell and cross-sell relevant products or services.
• Support the Contact Centre in delivering efficient and empathetic customer service.

Required Skills

• Strong communication and interpersonal skills.
• Ability to work effectively as part of a team.
• Flexible and adaptable approach to work.
• Strong customer-focused mindset.
• Ability to handle multiple tasks effectively.
• Good technology and computer literacy.
• Ability to communicate in three languages.
• Positive attitude and willingness to learn.
• Ability to work effectively in a shift-based environment.

Salary & Benefits

• Additional allowances for weekend and holiday shifts.
• Financial incentives based on call quality and quantity.
• Opportunity to gain hands-on experience in a banking Contact Centre.
• Exposure to customer service and banking operations.
• Opportunity to develop communication, problem-solving and professional skills.

How to Apply

Interested candidates should send their CV to:

Email: careers@amana.lk

The position applied for should be mentioned in the subject line of the email.

Only shortlisted candidates will be notified.

Important Notes

• The internship is based at the Amana Bank Contact Centre in Colombo 03.
• Candidates must have passed GCE O/L.
• Applicants should be interested in pursuing higher education or professional qualifications.
• Certifications or Diplomas will be an added advantage.
• The role involves 8-hour shifts, 5 days per week.
• Weekend and holiday shifts may qualify for additional allowances.
• Financial incentives are based on call quality and quantity.
• Trilingual communication skills are sought.
• The advertisement does not specify an application deadline.