Field Officer

Job Overview

The International Committee of the Red Cross (ICRC) is seeking suitable candidates for the position of Protection of Family Links (PFL) Field Officer – Vavuniya/Batticaloa. The role supports the implementation and monitoring of Protection of Family Links activities, particularly outreach to families of missing persons and the provision of assistance and follow-up.

The position involves frequent travel within the designated area of responsibility and, where required, to other areas of responsibility.

Position Details

Job Title: Protection of Family Links (PFL) Field Officer
Company: International Committee of the Red Cross (ICRC)
Duty Stations: Batticaloa or Vavuniya
Job Location: Batticaloa District / Vavuniya District, Sri Lanka
Employment Type: Full-time
Employment Duration: One year
Start Date: Immediate
Job Category: NGO & Development, Private Jobs
Experience Level: Experienced

Company Overview

The International Committee of the Red Cross (ICRC) is an impartial, neutral and independent humanitarian organization whose exclusive humanitarian mission is to protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance.

Qualifications & Experience

Candidates should possess:

• Minimum 3 years of work experience in a similar field.
• A Professional Diploma, University Degree or equivalent qualification.
• Previous experience working with ICRC or another humanitarian agency would be an added advantage.
• Excellent command of written and spoken English and Tamil.
• Excellent computer literacy.
• Good understanding of privacy and confidentiality principles.
• Good analytical skills.

Key Responsibilities

The selected candidate will be responsible for:

• Planning and organizing communication with families of missing persons within the assigned area of responsibility regarding updates and ICRC plans and activities.
• Communicating with families of missing persons through telephone calls, in-person meetings at ICRC offices and field visits.
• Receiving visitors and telephone calls related to missing persons in Sri Lanka and protection concerns.
• Providing information and clarification regarding ICRC plans and activities.
• Handling requests related to attestations of detention, data or document withdrawal and tracing inquiries.
• Acting as a focal point for the hotline telephone.
• Providing Restoring Family Links (RFL) services to beneficiaries in accordance with established guidelines and procedures.
• Ensuring timely responses to beneficiaries and carrying out appropriate follow-ups.
• Maintaining and sharing necessary data and statistics for internal analysis and Protection Office reporting.
• Providing translation or interpretation services when requested.
• Developing and maintaining contact with local authorities and local communities to support efforts to reach families of missing persons.
• Maintaining contact with relevant Sri Lanka Red Cross Society RFL staff and volunteers when required.
• Contributing to the achievement of MPP objectives under the supervision of the line manager or PFL Team Leader.
• Disseminating information about ICRC activities and efforts concerning missing persons in Sri Lanka to local authorities, communities and relevant support forums.

Required Skills

• Excellent written and spoken English and Tamil.
• Strong communication and interpersonal skills.
• Good analytical abilities.
• Excellent computer literacy.
• Ability to handle sensitive information with strict confidentiality.
• Understanding of privacy and data protection principles.
• Ability to communicate effectively with beneficiaries, authorities and community members.
• Ability to work independently and as part of a humanitarian team.
• Willingness to travel frequently within the assigned area of responsibility.
• Strong organizational and follow-up skills.
• Ability to work with people from diverse backgrounds in sensitive situations.

Salary & Benefits

• An attractive remuneration package is offered.
• The position provides an opportunity to build a meaningful career with an international humanitarian organization.
• Opportunities for learning and professional development are available.
• Employment duration is one year.
• The expected employment commencement is immediate.

How to Apply

Interested candidates should apply using the application button provided with this job post.

Applicants should submit:

• An updated CV of no more than two pages.
• A cover letter.
• Salary expectations included in the application documents.
• The CV and cover letter should be combined into one MS Word document.

Email: col_hr_services@icrc.org

Application Deadline: 24 September 2026

Applicants should clearly indicate their preferred duty station as either Batticaloa or Vavuniya, with only one preferred duty station to be selected.

Important Notes

• This recruitment is for several positions based in either Batticaloa or Vavuniya.
• Applicants may select only one preferred duty station.
• The position involves frequent travel within the designated area of responsibility and, where possible, to other areas of responsibility.
• Minimum 3 years of experience in a similar field is required.
• Previous experience with ICRC or another humanitarian organization is an added advantage.
• Excellent written and spoken English and Tamil are required.
• Candidates should have a good understanding of privacy and confidentiality.
• The employment period is one year.
• The expected start date is immediate.
• Applicants should submit a CV of no more than two pages together with a cover letter.
• The CV and cover letter should be submitted as one MS Word document.
• The application deadline is 24 September 2026.
• If applicants have not heard from ICRC by 31 October 2026, they should consider their application unsuccessful.