Front Office Executive

Front Office Executive – Nuwara Eliya Golf Club

Job Title: Front Office Executive

Job Category: Hotel & Tourism

Job Type: Full Time

Job Location: Nuwara Eliya, Sri Lanka

Job Overview

Nuwara Eliya Golf Club is seeking a professional and customer-focused Front Office Executive (Female) to join its hospitality team. The successful candidate will be responsible for delivering exceptional front office services, welcoming guests, managing reservations, handling administrative duties, and ensuring a positive guest experience.

Position Details

Position: Front Office Executive

Company: Nuwara Eliya Golf Club

Employment Type: Full Time

Gender: Female

Company Overview

Established in 1889, Nuwara Eliya Golf Club is one of Sri Lanka’s most prestigious golf clubs. Known for its rich heritage, outstanding hospitality, and world-class facilities, the club offers an excellent working environment for professionals looking to build a rewarding career in the hospitality industry.

Qualifications & Experience

Applicants should possess the following qualifications and experience:

• Pleasant personality with a professional appearance.
• Excellent customer service, communication, and interpersonal skills.
• Fluent in spoken and written English.
• Maximum age: 35 years.
• Proficient in computer literacy.
• Minimum 2 years of experience in a front office, reception, hospitality, or customer service role.
• Experience in handling reservations through Online Travel Agencies (OTAs).
• Familiarity with ERP-based reservation systems.
• Strong organizational and multitasking skills.
• Professional attitude with the ability to maintain confidentiality.

Key Responsibilities

• Welcome visitors and provide excellent front office services.
• Answer and manage telephone calls professionally.
• Schedule appointments and coordinate guest inquiries.
• Perform administrative and reception duties efficiently.
• Handle hotel and guest reservations through Online Travel Agencies (OTAs).
• Operate ERP-based reservation systems.
• Maintain accurate front office records and documentation.
• Ensure a professional and welcoming environment for guests.
• Support daily administrative operations as required.

Required Skills

• Customer Service
• Front Office Operations
• Reception Management
• Communication Skills
• English Language Proficiency
• Computer Literacy
• Reservation Management
• Online Travel Agency (OTA) Systems
• ERP Reservation Systems
• Administrative Skills
• Multitasking
• Organizational Skills
• Attention to Detail
• Confidentiality
• Interpersonal Skills

Salary & Benefits

• Competitive salary package.
• Opportunity to work at one of Sri Lanka’s most prestigious golf clubs.
• Professional and supportive working environment.
• Career development opportunities within the hospitality industry.

How to Apply

Interested candidates should send their CV by email.

Email: careers@nuwaraeliyagolfclub.com

Please mention the position “Front Office Executive” in the subject line of your email.

Important Notes

• This position is open to Female candidates only.
• Applicants should be 35 years of age or below.
• A minimum of 2 years’ experience in front office, reception, hospitality, or customer service is required.
• Experience with OTA reservation platforms and ERP-based reservation systems will be an added advantage.
• Only shortlisted candidates will be contacted for the recruitment process.