Head of Operations

Head of Operations – Lanka Hospitals Corporation PLC

Job Overview

Lanka Hospitals Corporation PLC is seeking a highly experienced and strategic Head of Operations to lead and oversee the organization’s end-to-end operational functions. The successful candidate will drive operational excellence, ensure seamless service delivery, optimize non-clinical operations, and enhance patient and customer experiences across the hospital.

Position Details

Job Title: Head of Operations

Company: Lanka Hospitals Corporation PLC

Job Category: Operations Management / Healthcare Administration

Job Type: Full-Time

Work Location: Colombo 05, Sri Lanka

Company Overview

Lanka Hospitals Corporation PLC is one of Sri Lanka’s premier private healthcare institutions, renowned for delivering world-class medical services and exceptional patient care. The organization is committed to operational excellence, innovation, quality, and continuous improvement while providing outstanding career opportunities for experienced professionals.

Qualifications & Experience

Candidates should possess:

• Bachelor’s Degree in Business Administration, Engineering, Healthcare Management, or a related field.
• A Master’s Degree (MBA or equivalent) will be an added advantage.
• Minimum 10–15 years of progressive experience in operations management.
• At least 5 years of experience in a senior leadership role.
• Proven experience managing large-scale, multi-functional operations within healthcare or another complex service industry.
• Strong experience overseeing non-clinical operations, including:
  • Facilities Management
  • Engineering
  • Security
  • Housekeeping
  • Transport
  • Patient Service Functions
• Demonstrated experience leading customer experience and service excellence initiatives.
• Strong knowledge of operational KPIs, process improvement methodologies, and quality standards.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to lead large teams in a fast-paced, dynamic environment.

Key Responsibilities

• Lead and enhance patient-facing service operations, including customer care, admissions, Call Centre, OPD, and IP services.
• Oversee operational efficiency and quality standards for facilities, engineering, security, fire & safety, transport, housekeeping, and food & beverage services.
• Provide strategic leadership across all non-clinical and service functions.
• Ensure seamless coordination and integration of services to deliver operational excellence and exceptional patient experiences.
• Drive operational efficiency, productivity, and continuous improvement initiatives across departments.
• Maintain high standards of service quality, safety, regulatory compliance, and governance.
• Optimize resources and implement cost-effective service delivery strategies without compromising quality.
• Introduce best practices, innovation, and process improvements to strengthen operational performance.

Required Skills

• Strategic Leadership
• Operations Management
• Healthcare Administration
• Facilities Management
• Process Improvement
• KPI Management
• Quality Assurance
• Stakeholder Management
• Team Leadership
• Customer Experience Management
• Change Management
• Regulatory Compliance

Salary & Benefits

• Attractive executive remuneration package.
• Opportunity to lead operations at one of Sri Lanka’s leading private hospitals.
• Career growth within a nationally recognized healthcare organization.
• Professional and collaborative working environment.
• Exposure to strategic leadership and organizational transformation initiatives.

How to Apply

Interested professionals should submit their updated CV together with a brief cover letter highlighting their suitability for the Head of Operations role.

Group Chief Human Resources Officer

Lanka Hospitals Corporation PLC

No. 578, Elvitigala Mawatha,

Colombo 05,

Sri Lanka

Email: careers@lankahospitals.com

Telephone: 0115 438 532

Important Notes

• Work Location: Colombo 05, Sri Lanka.
• A Master’s Degree (MBA or equivalent) will be considered an added advantage.
• Applicants should possess extensive senior leadership experience in operations management.
• Experience in healthcare or other large-scale service organizations is highly preferred.
• Only shortlisted candidates will be contacted for the next stage of the recruitment process.
• Early applications are encouraged.