Call Centre Agent – Lanka Hospitals Corporation PLC

Call Centre Agent – Lanka Hospitals Corporation PLC

Job Overview

Lanka Hospitals Corporation PLC is looking for compassionate and customer-focused individuals for the position of Call Centre Agent. The selected candidates will be responsible for handling patient inquiries, appointment coordination, and providing accurate information while delivering excellent customer service.

This role is ideal for individuals with strong communication skills and a passion for helping people.

Job Title

Call Centre Agent

Company

Lanka Hospitals Corporation PLC

Job Type

Full Time

Job Location

Colombo, Sri Lanka

Industry

Healthcare / Customer Service / Call Center

Company Overview

Lanka Hospitals Corporation PLC is one of Sri Lanka’s premier private healthcare institutions, recognized for advanced medical services, patient-centered care, and operational excellence.

Key Responsibilities

• Handle patient inquiries and appointment coordination with empathy.
• Provide clear and accurate information regarding hospital services.
• Maintain updated and accurate records within the hospital system.
• Deliver excellent customer service to patients and visitors.
• Support smooth communication between patients and hospital departments.

Required Qualifications

• Diploma-level education preferred.
• Prior customer service or call center experience will be an added advantage.
• Fluency in English and Sinhala languages.
• Tamil language knowledge will be considered an advantage.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced customer service environment.

Required Skills

• Customer service
• Call handling
• Communication skills
• Patient coordination
• Appointment scheduling
• Data entry
• Problem-solving
• Multilingual communication

Salary & Benefits

• Attractive remuneration package
• Professional healthcare working environment
• Career growth opportunities
• Training and development support
• Exposure to modern hospital systems

How to Apply

Interested candidates can apply by forwarding their CV to:

📧 careers@lankahospitals.com

Contact Details

📞 Telephone: 0115 438 532

Company Address

Lanka Hospitals Corporation PLC
578, Elvitigala Mawatha,
Colombo 05, Sri Lanka