Call Centre Agent

Call Centre Agent – Lanka Hospitals Corporation PLC

Job Overview

Lanka Hospitals Corporation PLC is seeking compassionate and customer-focused Call Centre Agents to provide exceptional support to patients and customers. The successful candidates will handle patient inquiries, schedule appointments, provide accurate information about hospital services, and maintain up-to-date patient records while delivering outstanding customer service.

Position Details

Job Title: Call Centre Agent

Company: Lanka Hospitals Corporation PLC

Job Category: Customer Service / Call Centre

Job Type: Full-Time

Work Location: Colombo 05, Sri Lanka

Company Overview

Lanka Hospitals Corporation PLC is one of Sri Lanka’s leading private healthcare providers, dedicated to delivering world-class medical services with a commitment to caring and curing. The organization offers excellent career opportunities in a professional and patient-focused environment.

Qualifications & Experience

Candidates should possess:

• Diploma-level education.
• Previous experience in customer service is preferred.
• Fluency in English and Sinhala is required.
• Proficiency in Tamil will be considered an added advantage.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, customer-oriented environment.

Key Responsibilities

• Handle patient inquiries and appointment scheduling with empathy and professionalism.
• Provide clear and accurate information regarding hospital services.
• Maintain accurate and up-to-date patient records in the hospital system.
• Deliver exceptional customer service to patients and visitors.
• Respond to inquiries promptly and efficiently.
• Ensure confidentiality and accuracy when handling patient information.

Required Skills

• Customer Service
• Call Centre Operations
• Communication Skills
• Appointment Scheduling
• Patient Relations
• Computer Literacy
• Data Entry
• Time Management
• Problem Solving
• Teamwork

Salary & Benefits

• Attractive remuneration package.
• Opportunity to work with one of Sri Lanka’s leading healthcare institutions.
• Professional development and career advancement opportunities.
• Supportive and professional working environment.

How to Apply

Interested candidates should submit their updated CV to:

Group Chief Human Resources Officer

Email: careers@lankahospitals.com

Important Notes

• Work Location: Colombo 05, Sri Lanka.
• Fluency in English and Sinhala is mandatory.
• Knowledge of Tamil will be an added advantage.
• Diploma-level education and customer service experience are preferred.
• Only shortlisted candidates will be contacted.
• Early applications are encouraged.