Application Support Engineer

Application Support Engineer – Siyapatha Finance PLC

Job Overview

Siyapatha Finance PLC is looking for an experienced Application Support Engineer to join its IT Operations team. This role is ideal for professionals with expertise in enterprise application support, SQL troubleshooting, core banking systems, ERP platforms, and IT operations. The selected candidate will ensure the availability, performance, and reliability of mission-critical business applications while providing technical support to internal stakeholders.

Job Category: IT & Software, Banking & Insurance, Private Jobs
Job Location: Colombo District, Sri Lanka

Position Details

Position: Application Support Engineer

The Application Support Engineer will be responsible for maintaining enterprise applications, resolving production incidents, supporting end-of-day processing, monitoring system performance, and collaborating with business users, developers, vendors, and infrastructure teams to ensure uninterrupted business operations.

Company Overview

Siyapatha Finance PLC is the largest subsidiary of Sampath Bank PLC and a licensed finance company regulated by the Central Bank of Sri Lanka under the Finance Business Act No. 42 of 2011. The company is recognized for delivering innovative financial solutions while investing in modern technology and professional talent to support its growing operations.

Qualifications & Experience

• Minimum 5 years of experience in Application Support, Application Administration, or IT Operations.
• Bachelor’s Degree in Information Technology, Computer Science, Management Information Systems (MIS), or an equivalent professional qualification.
• ITIL Foundation, Microsoft Dynamics, Database, or related certifications will be an added advantage.
• Strong experience supporting mission-critical enterprise systems.
• Excellent SQL querying skills using SQL Server, PostgreSQL, Oracle, or similar databases.
• Experience with systems analysis, API diagnostics, integration troubleshooting, and log analysis.
• Working knowledge of Core Banking and ERP systems.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, statistical functions, and data visualization.
• Strong Microsoft Word documentation skills.

Key Responsibilities

• Maintain uptime and performance of core systems including Finacle, LIME, Microsoft Dynamics, and other enterprise applications.
• Manage user access, application configurations, and End-of-Day (EOD) processing for Pawning, Factoring, and other business-critical systems.
• Resolve production incidents within SLA timelines and perform backend troubleshooting using SQL queries.
• Conduct Root Cause Analysis (RCA) for recurring technical issues.
• Act as the technical liaison between business users, vendors, developers, and infrastructure teams.
• Support User Acceptance Testing (UAT) and assess system impacts during application upgrades and changes.
• Monitor application performance through dashboards, alerts, and operational monitoring tools.
• Generate operational reports and analyze business data using advanced Microsoft Excel.
• Identify automation opportunities to improve support workflows and operational efficiency.
• Ensure application availability, stability, and compliance with organizational standards.

Required Skills

• Enterprise Application Support.
• SQL Server, PostgreSQL, Oracle, or equivalent database knowledge.
• Core Banking and ERP application support.
• Incident Management and Root Cause Analysis.
• API troubleshooting and integration diagnostics.
• System monitoring and performance analysis.
• Advanced Microsoft Excel and reporting skills.
• Technical documentation and process improvement.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to work effectively under pressure in a production environment.

Salary & Benefits

• Attractive remuneration package based on qualifications and experience.
• Career development opportunities within a leading finance company.
• Exposure to enterprise banking technologies and mission-critical applications.
• Professional training and certification opportunities.
• Dynamic, technology-driven working environment.
• Opportunities for career growth within the organization.

How to Apply

Interested candidates are invited to send their updated CV to the Human Resources Department.

Postal Address:
Chief Human Resources Officer
Siyapatha Finance PLC
111, Dudley Senanayake Mawatha
Colombo 08

Important Notes

• Job Location: Colombo District, Sri Lanka.
• Experience in enterprise application support is essential.
• Knowledge of Finacle, Microsoft Dynamics, ERP platforms, or Core Banking systems will be a strong advantage.
• ITIL Foundation or relevant technical certifications are preferred.
• Only shortlisted candidates will be contacted for the recruitment process.