Call Centre Agent – Pan Asia Banking Corporation PLC

Call Centre Agent – Pan Asia Banking Corporation PLC

Job Overview

Pan Asia Banking Corporation PLC is inviting applications from experienced and customer-focused professionals for the position of Call Centre Agent – Executive Grade. This role is ideal for candidates with banking or financial services experience, especially those with exposure to private banking or priority customer handling within a contact centre environment.

Position Details

Position: Call Centre Agent – Executive Grade
Company: Pan Asia Banking Corporation PLC
Industry: Banking & Financial Services
Employment Type: Full-Time
Location: Colombo 03, Sri Lanka

Company Overview

Pan Asia Banking Corporation PLC is one of Sri Lanka’s award-winning commercial banks with a strong reputation for innovation, sustainability, customer service excellence, and financial growth.

Key Responsibilities

• Handle inbound and outbound calls from Privilege Club clients professionally and confidentially
• Provide accurate information regarding banking products, services, and transactions
• Resolve customer inquiries while maintaining high service quality standards
• Maintain records of customer interactions and ensure timely follow-up
• Promote banking solutions aligned with customer requirements
• Ensure compliance with banking regulations, risk controls, and data privacy standards
• Share workflow improvement recommendations and recurring customer insights with management

Qualifications & Experience

Applicants should possess:

• Part qualification in Banking from the Institute of Bankers of Sri Lanka (IBSL)
• Minimum 4 – 5 years of experience in banking or financial services
• Minimum 2 years of experience handling Private Banking or Priority customers within a call centre environment
• Quality Assurance experience in a Contact Centre environment will be an added advantage
• Excellent communication skills in English
• Proficiency in Sinhala and/or Tamil will be an added advantage
• Strong analytical and problem-solving abilities
• Ability to work on shifts, weekends, and bank holidays
• Good knowledge of MS Office applications

Required Skills

• Customer service excellence
• Call centre operations
• Banking product knowledge
• Communication and interpersonal skills
• Problem-solving abilities
• Attention to detail
• Compliance awareness
• MS Office proficiency

Salary & Benefits

• Attractive remuneration package
• Fringe benefits aligned with industry standards
• Career growth opportunities within the banking sector

How to Apply

Interested candidates are invited to apply through the official career portal of Pan Asia Banking Corporation PLC before the deadline.

Contact Information

Assistant General Manager – Human Resources
Pan Asia Banking Corporation PLC
No. 450, Galle Road, Colombo 03