Contact Centre Intern

Contact Centre Intern – Amana Bank PLC

Job Overview

Amana Bank PLC is offering an exciting Contact Centre Internship for enthusiastic individuals looking to kickstart their careers in customer service and banking. This internship provides hands-on experience in a fast-paced contact centre environment where interns will develop communication, problem-solving, and customer relationship skills while supporting customers with banking solutions.

Position Details

Job Title: Contact Centre Intern
Company: Amana Bank PLC
Department: Contact Centre
Location: Colombo 03, Sri Lanka
Job Type: Internship
Industry: Banking & Financial Services
Job Category: Internship, Customer Service, Contact Centre, Banking

Company Overview

Amana Bank PLC is one of Sri Lanka’s leading licensed commercial banks, providing innovative and customer-centric banking solutions. The bank is committed to developing young talent by offering internship opportunities that build practical experience and professional skills.

Internship Summary

As a Contact Centre Intern, you will assist customers by handling inbound calls, identifying customer needs, resolving inquiries, and supporting sales initiatives. This internship is ideal for school leavers or students who are passionate about customer service and looking to gain valuable industry experience.

Key Responsibilities

• Handle inbound customer calls professionally.
• Identify customer requirements and provide suitable assistance.
• Research and resolve customer inquiries and issues.
• Promote relevant banking products through upselling and cross-selling opportunities.
• Deliver excellent customer service while maintaining quality standards.
• Work collaboratively with the contact centre team to achieve performance targets.

Work Schedule

• Work any 5 days per week.
• 8-hour shifts.
• Additional allowances for weekend and public holiday shifts.

Internship Benefits

• Hands-on experience in the banking industry.
• Performance-based financial incentives based on call quality and productivity.
• Weekend and holiday shift allowances.
• Opportunity to develop customer service and communication skills.
• Exposure to banking operations and contact centre environments.

Candidate Profile

Amana Bank is looking for candidates who are:

• Flexible team players.
• Trilingual communicators (preferred).
• Customer-focused individuals.
• Able to multitask efficiently.
• Comfortable using technology and computer applications.

Educational Qualifications

• Passed G.C.E. Ordinary Level (O/L) examination.
• Passionate about pursuing higher education or professional qualifications.
• Part or full completion of any certificate or diploma programme will be an added advantage.

Required Skills

• Customer Service
• Communication Skills
• Telephone Etiquette
• Problem Solving
• Multitasking
• Teamwork
• Computer Literacy
• Customer Relationship Management
• Time Management
• Upselling & Cross-selling
• Active Listening
• Adaptability

Who Should Apply?

This internship is suitable for:

• School leavers.
• Students awaiting higher education.
• Undergraduate students seeking industry exposure.
• Individuals interested in customer service or banking careers.

How to Apply

Interested candidates should email their updated CV.

Email: careers@amana.lk

Email Subject: Mention the position applied for in the subject line.

Company Information

Company: Amana Bank PLC

Location:
Colombo 03, Sri Lanka

Website: https://www.amanabank.lk

Important Notes

• Only shortlisted candidates will be contacted.
• Candidates should clearly mention the position applied for in the email subject line.
• This internship provides an excellent opportunity to gain practical experience in Sri Lanka’s banking industry.