Banking Assistant (Ratnapura) – DFCC Bank

Banking Assistant (Ratnapura) – DFCC Bank

Job Overview

DFCC Bank PLC is seeking customer-focused and dynamic individuals to join its Ratnapura Branch as Banking Assistants. The selected candidates will support branch operations, deliver exceptional customer service, and ensure compliance with banking policies and regulatory requirements while contributing to the bank’s continued growth and service excellence.

Position Details

Job Title: Banking Assistant
Company: DFCC Bank PLC
Job Category: Banking & Finance Jobs
Job Type: Full Time
Job Location: Ratnapura District, Sri Lanka

Company Overview

DFCC Bank PLC is one of Sri Lanka’s leading commercial banks, recognized for innovation, customer service excellence, and sustainable banking solutions. The bank is a licensed commercial bank supervised by the Central Bank of Sri Lanka and is known for fostering an inclusive, growth-oriented, and professional working environment. DFCC Bank has also been recognized as a Great Place to Work certified organization.

Qualifications & Experience

• Minimum 2 years of experience in commercial banking
• Experience in branch operations will be an added advantage
• Credit knowledge and exposure to banking operations preferred
• Fair knowledge of banking products and services
• Strong interpersonal and communication skills
• Excellent customer service orientation
• Ability to work in compliance with banking policies and regulations
• Strong analytical and problem-solving abilities

Key Responsibilities

• Handle operational activities at the branch efficiently and accurately
• Provide exceptional customer service to branch customers
• Ensure compliance with internal banking policies and regulatory guidelines
• Support branch administration and operational processes
• Assist customers with banking products and services
• Maintain professional communication with customers and internal teams
• Support smooth day-to-day branch operations
• Contribute to achieving branch operational excellence and customer satisfaction

Required Skills

• Commercial banking knowledge
• Customer service and relationship management
• Branch operations expertise
• Communication and interpersonal skills
• Problem-solving and analytical abilities
• Attention to detail and accuracy
• Team collaboration skills
• Professionalism and integrity

Salary & Benefits

• Competitive salary and banking industry benefits
• Opportunity to work with one of Sri Lanka’s leading commercial banks
• Career growth and professional development opportunities
• Inclusive and diverse working environment
• Exposure to modern banking operations and customer service practices

How to Apply

Email your updated CV or completed DFCC Bank application form to:

recruit@dfccbank.com

Please indicate the position applied for in the subject line of the email.

Company Address:
Chief Human Resources Officer
DFCC Bank PLC
73/5, Galle Road, Colombo 03, Sri Lanka

Important Notes

• Only shortlisted candidates will be contacted
• Recruitment is based solely on merit and competency
• Any form of canvassing will lead to disqualification
• Applicants should submit complete and updated applications
• This vacancy is suitable for candidates seeking banking assistant and branch operations jobs in Sri Lanka